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What a hot mess this has turned out to be! The terms and conditions for the United Months of Miles has changed, yet again. Here is a quick recap and current status.
Original Terms: Valid through 11-15, unlimited miles could be earned, $10 retail minimum purchase, no dining specific minimum mentioned. Email responses from United that there was no dining minimum.
Offer Change #1: 25K mileage earning limit, no honoring of previous offer’s promise of unlimited miles, new wording that includes dining purchases in with the $10 minimum. Justified outrage and chaos ensued.
Offer Change #2: Unlimited earning potential reappears in terms and conditions. As was poignantly pointed out on Flyertalk, the Bipolar feelings on this promo have reached a Code Red status.
Offer Change #3: Emails went out earlier today proclaiming the “good news” with the kingdom that the promo has been extended through Dec 15. The 25k earning cap is back, but miles earned through Sept 9 will be honored regardless of the total. (and some are in the hundreds of thousands) $10 minimum dining purchase language is in full effect.
Since the SMD3 has kept me away from this insanity for the better part of the last 48 hours, I am just now taking this all in. At least they are honoring miles previously earned, but I do not feel they are doing the right thing in terms of not honoring dining purchases under $10 that were also previously made. This truly is a hot mess that has angered and frustrated many loyal United flyers.
As I was sending emails and messages to family and friends tonight from the SMD3 in Denver, I decided to write an open letter to United as well…….
My daughter gets in trouble for lying and we are teaching her to do what you say, and say what you do. Good first step in honoring miles previously earned over 25k. Next step, don’t pretend that retail and dining meant the same thing. Honor the original terms with dining purchases through 9/9 as well. That won’t solve all of the problems this promo has caused, but it is at least a step in the right direction in cleaning up this spilt milk!
We all make mistakes, but mistakes only get worse when an attempt is made to pretend the mistake never occurred. Please save us all a little hassle and clean this mess up the right way. I know from experience that if you just try to hide spilled milk with a rug, that it only turns sour and gets worse.
Love, Mommy Points
What do you think of all of these changes in the terms? I just can’t get over what a cluster this is. Yikes!