I’ve been getting many questions lately regarding the Office Max Grand Slam hit. I wasn’t too concerned until recently, but it has now been a little while since most of those purchases were made. More worrying is the info I read on this Flyertalk thread. It seems that those who have contacted Office Max about their purchases have been told that their US Airways Dividend Miles numbers are not attached to the orders. Office Max did not have a place to input your DM numbers for the first couple weeks of the Grand Slam, but the people who are reporting that Office Max does not have their number attached to the order are ones who placed their orders after that glitch was “fixed”.
My Office Max miles have not yet posted either, so I used their online form to send in an inquiry today. The standard response they seem to be providing is something along the lines of:
We do apologize for the inconvenience. We have forwarded this information on so that you receive the miles for this purchase. Please keep in mind that they may not appear for 8 weeks. If after 8 weeks you still do not see the miles from this purchase please let us know.
I’ll let you know what I hear back. You can also call them at 1-877-633-4236. If it has been a few weeks since you placed your order, I highly recommend you contact them as there is no indication yet of miles posting automatically. Better safe than sorry in this case. As always, when making purchases for points/miles or using portals, I recommend saving a screen shot of the activity in the event any future issues arise.