Please note this site has financial relationships with American Express and this post may contain affiliate links. Read my Advertiser Disclosure policy here to learn more about my partners.
A week or so ago I tried to make a purchase using the Amex Membership Rewards online shopping portal, but I couldn’t find it. I was in a rush so I chalked it up to either user error or a temporary glitch, and hadn’t thought of it much since then until I received a related email today. After doing a little bit of research, it seems that the problem is much larger than user error on my part or a temporary glitch.
According to this Flyertalk thread, Amex customer service representatives have been sharing different messages with customers about why the shopping portal is down. The answers given range from a technical problem to permanent discontinuation. It has been gone for a couple weeks now, so regardless of the reason, this doesn’t seem very temporary. The most comment message from Amex seems to be that it is being “reviewed” and might return in a similar or different form, or it may not return at all.
This is very bad news. Admittedly, I use the Chase Ultimate Rewards portal more than the Amex portal these days, but it was still good to have some options and competition. Amex also usually had a higher points payout on some merchants, such as Apple, so they were my portal of choice for those purchases. Almost every hotel and airline has a shopping portal, so I am not sure why Amex would discontinue having theirs. I’m sure they have their reasons, but I have no idea as to what they are. Online shopping portals are a huge part of how my family (and many others) earn miles and points, so to see Amex bail out on having theirs without any real notice or explanation is very disconcerting. I would hate to think what it would be like if others followed suit. Chase, please don’t do that.
I will try to get some official info from Amex, but it is likely I wouldn’t be able to dig up much more than what has already been shared. If I learn anything official or helpful I will be sure to share that info. What do you think about the Amex portal disappearing? Had you even noticed it was gone?