Please note this site has financial relationships with American Express and this post may contain affiliate links. Read my Advertiser Disclosure policy here to learn more about my partners.
Today turned out to be “SPG Day” at my house, so I wanted to share some of the things I learned/utilized today as they were quite handy for me, and hopefully will be for you.
First, I saw that the 10,000 points for using my SPG Business Amex card (obtained during the increased bonus period) were already in my account. I started using that card about a week ago, so that was a really quick turnaround. I had the same experience last year when I got the personal version of the card. It will take me a bit longer to get the additional 20,000 points since spending $5K won’t happen overnight, but I love getting some (almost) instant gratification. If you applied for the business or personal version of that card recently, be on the lookout for the first 10,000 points as they come very quickly after you start using the card.
Once I saw that the points had posted, I now had enough points to add the last night at the Westin Beaver Creek Resort and Spa for a ski trip we are taking in a few months. However, I made the reservation under my name when I thought I might obtain SPG Platinum status this year. Since my husband is only about a week away from obtaining it himself, I have thrown in the towel on that travel goal and will stick with my mid-tier Gold status for the foreseeable future. I will keep Hyatt Diamond status, but just don’t travel quite enough to maintain top tier status with two hotels. I know, I know, woe is me.
Given that reality, it can pay to diversify the elite statuses that family members hold, when possible, so that is what we did. That means that the reservation really should go in his name so we can reap the benefits of his status. Since SPG award stays count toward achieving/maintaining status, it will also help him re-qualify next year. Having a husband gone this much for work has to pay off for us all somehow! 😉 While I am excited that we will get Platinum benefits for this trip, I have read that the Platinum benefits at this hotel aren’t the best. I believe that for two people, the free breakfast is limited to a $20 voucher in the market cafe. However, that is much better than the nothing we would have received keeping the reservation under my account!
One potential kink in the plan was that the first nights that we already have reserved on points are now showing as unavailable (we locked the weekend days in first knowing the demand for those would likely be higher). Since we couldn’t just cancel and rebook due to the lack of availability, what I wanted was to have the points reservation changed from my account to his account. I then also needed points transferred from my account to his account (he was a bit short to add a night at 12K points), so we could book the final night on the reservation.
Blame it on my generation, but I hate using the phone unless absolutely necessary, so I attempted to see if all of this were possible via the SPG Chat option. This can be found by clicking “Help” on the various SPG Hotel websites and then “Chat With Us” (or similar).
I have had good luck with their chat services before, so I decided to give it a shot. It all was completed within a matter of minutes, and it was a totally simple and painless process. I described what I wanted done, provided the account numbers, my password, and voila. There was no problem changing the reservation to my husband’s account even though those nights were no longer available on points. There was also no problem requesting the points transfer online from my account to his account. We both have the same address, so we can share points between accounts. There is a 3-5 business day delay in the points actually arriving in my husband’s account, but they simply held the award night pending the transfer so that we wouldn’t potentially lose the award availability.
I asked if I needed to follow-up once the points post to finalize the reservation, and they said that would all automatically be taken care of. I received the confirmations for both the transferred reservation and the additional night within seconds. Top notch customer service all the way around in my book.
I was also sure to register myself and my husband for the fall SPG “Better By the Night Promotion” since registration opened today. This promo runs from October 1 – December 20 and provides double points for two-night stays and triple points for stays three nights and longer. You will also receive bonus points for booking online or using an iPhone app. Check out this post for details and info on non-participating properties. As always, it makes sense to take a few seconds and register for the promo so you don’t risk losing out on bonus points if you have an unexpected SPG stay down the road.