For our first night in NYC on our Christmas Extravaganza visit, we decided to stay at the Grand Hyatt next to Grand Central Station. This location made sense for us as we would be taking a train out of Grand Central the next morning to visit family in Connecticut. I knew from a previous visit that the lounge was very nice, and our family would get good value out of doing some eating/drinking in there. We also were able to apply a confirmed Diamond suite upgrade to our stay to ensure some extra room.
Grand Hyatt – VIP Suite Review (this post)
Andaz Fifth Avenue – Splash Suite Review
NYC Logistics with a Family
NYC Holiday Activities with a Family
We checked into the Grand Hyatt around 1PM and were told that our Junior Suite was not yet ready. I half-jokingly said that was okay, we would be happy to take a larger room if one was available. The check-in agent typed away more on the computer and said she would be right back. A few minutes later she re-appeared and said that a larger VIP Suite was available, and we could stay in that suite for our one-night stay. I didn’t know what a VIP suite was, but it sounded good to me. Never hurts to ask!
The VIP Suite:
We headed up to our suite on the 33rd floor and we were blown away. This suite was totally insane – especially for Manhattan. I could have fit several of my Manhattan apartments from my days at NYC in the suite. We certainly had more than enough space to spread out. We enjoyed having extra closet space, two bathrooms, a dining room table, a couch, and a bedroom with a door that shut. Sadly, our daughter did not cooperate with nap time on this trip, but if she had we would have been able to have her in one room while we hung out in the other. There was a full living room/dining room area.
Then there was a separate bedroom and bathroom. Note that both bathrooms just had showers, so that isn’t the ideal situation for our two year old, but we made it work.
While we were certainly impressed with our suite, some of the same issues that I had on my first stay at this hotel repeated themselves this time around. Namely, the place seems to not be kept up quite as well as some other Hyatts I have visited. The hotel is pretty fresh off a major renovation, but yet there are already many scuffs and stains on the furniture, carpet, etc. The bathroom also seemed to be missing a panel. I assume it is because this hotel is huge, has a high volume of traffic, and perhaps not enough time devoted to clean each room as it may require. Either way, this issue has been consistent for both of my stays. The rooms aren’t filthy by any means, they just aren’t kept up as well as they probably could be.
Last time I was here I had limited time to visit the lounge during their main food service times, so I made sure to visit during their evening appetizer and breakfast service this time around. We had a pretty late lunch at the New York Central restaurant in the hotel, so we weren’t starving when dinner came around, but we did need to eat something. The lounge offered the perfect solution by having some appetizers that we were able to turn into a (free) meal. The food wasn’t amazing, but it was certainly good for the price, and was better than the offerings at most North American hotel lounges.
My husband was quite excited that they had Brooklyn Brewery beer available via the honor bar. I skipped wine, because I planned to visit the “Women’s Lounge” and have some for free later that evening. I’ll do a separate post on that lounge as it was a very neat concept.
The breakfast spread was also very decent. We had our share of fruit and yogurt, lox, bagels, muffins, and juice. Again, being able to skip having to pay for breakfast for a family in Manhattan is no small bonus. If we had a several day stay here I probably would venture out for better food (especially for dinner), but for our short stay it was perfect. We didn’t have any trouble getting a table and the lounge was kept much cleaner this time than on my last visit.
Upon arrival to the hotel, we were all ready for some lunch but too pooped to venture out in the city. So, we opted to get some sandwiches in the New York Central restaurant in the lobby of the Grand Hyatt. There was no wait to get in, and the view was pretty good. We found the menu to be pretty pricey, but that was no shock given the location. The bread selection they brought out was good and much appreciated given our level of hunger!
The three of us shared a salad and sandwich and the bill came to over $70 with our food, sodas, and tip. The food was totally adequate and convenient, but be aware that things add up quickly. I would eat there again in a similar situation, but I would try to spend the majority of our budget and eating time somewhere either cheaper or a little more exciting given all the awesome food options in Manhattan.
How You Can Do it Too:
I have seen some decent rates (for NYC) at this hotel in the $200 – $300 range, however you can also use Hyatt Gold Passport points to stay here if that works better for your family. The hotel costs 22,000 Hyatt points as a top tier Category 6 hotel. The two Hyatt Andaz hotels in NYC are also a Category 6, but the Hyatt 48 Lex is only a Category 4 at 15,000 points. I think this is currently one of the better NYC Hyatts for families due to the availability of two double beds, but otherwise I personally would look first at using 22K points at an Andaz, or just 15,000 points at 48 Lex. However, I have stayed here twice on paid rates – this time mainly to use the confirmed suite upgrade.
If you would like to stay here on points, you can obviously get Hyatt points from Hyatt stays, but you can also transfer them 1:1 from the Chase Ultimate Rewards program ( from cards like the Chase Sapphire Preferred Card, Ink Plus Business Card, or Ink Bold Business Card), or you get two free nights with the Hyatt Credit Card (try making a reservation on Hyatt.com to see if you are presented an even better offer!).
Overall, we absolutely loved our suite. It truly was an insane upgrade for “free” using our Diamond confirmed upgrade.
Having that much space in the city is quite a treat. The lounge at this hotel continues to be one of the best, and the addition of the women’s lounge was a nice extra. I do wish they were able to up their game in terms of taking care of the rooms. This is not my favorite Hyatt in NYC, but I think it is one of the best choices for families that want to stay in the city at a Hyatt given the availability of double beds, the location, and the lounge offerings. If the price were right, I would absolutely return to the Grand Hyatt New York again.
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