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In December I had the opportunity to spend one night at the Hyatt Regency Maui Resort in Spa as part of a quasi-mileage run, and while one night in Maui clearly isn’t anywhere near enough time to enjoy the island, I did get a chance to enjoy some of the hotel itself and wanted to share my thoughts since it is a hotel that I think is very popular for traveling families!
This hotel is located on Kaanapali Beach which was about a 45 minute drive from the airport. I decided to drive myself because it was the cheapest transportation option I knew of to get to the hotel, and because I wanted to at least get a little feel for the island. By the time I got the rental car and headed to the hotel, it was too dark to really see any scenery, but on the drive back I had light for the twenty minutes, and it truly was a breathtaking cruise on Highway 30 along the coast. There are many resort hotels located along this stretch of beach, so don’t imagine that you are in some remote and secluded area. However, it was a very lovely and well maintained area and it felt much more like I was on a tropical island than it did when I stayed on Waikiki a few years ago.
Lobby and Check-in:
The lobby has very high and grand ceilings and is open air into the atrium area. It immediately felt and sounded like you were on an island. I actually arrived about the same time that the flight crew from my United flight crew did, and I had to wait a little bit due to them working out their rooms and details. The man who helped me check-in apologized for the delay and was just so darn friendly it made it hard for me to be tired and ready for bed. He confirmed that I had been assigned to an Ocean Suite as per my Diamond Confirmed upgrade certificate I had used. Using an upgrade certificate on a one night stay is not the way to get the most value out of the upgrade, but I really wanted to see what the Ocean Suite was like and I didn’t have any more upcoming stays to use it on anyway.
I think it was about 8 or 9PM when I arrived and I was told that my suite was not yet finished being cleaned. I know that things on Maui operate on slightly different times due to the common arrival/departure times of many flights, but I still found that a little odd that late in the evening. I was also told that it was too late in the evening to choose a food and beverage amenity as my Diamond amenity. This was also a little strange to me as I assumed that stuff came from the same source as the rest of the food in the hotel, and I can’t imagine the kitchen is closed for the night at a resort by 8 or 9PM. I was also in the mood for a little drink and a snack, so I was a tad grumpy I would have to spend money when I assumed I could just leverage my amenity to cover what I needed. Oh well, I selected the 1,000 points instead and moved along. Here is a picture of the options that are normally available.
I was told that my Diamond status allowed me to save $5 on the normally $25 resort fee (count me on the list of folks who HATES resort fees, but at least it is waived on award stays). The resort stay did cover my welcome necklaces though, and who doesn’t get into vacation mode when a lei is placed around their neck?!
This hotel is made up of the Napili and Lahaina Towers and an atrium in the middle, so in total there are three separate banks of rooms. The two towers do require quite a bit of a trek to and from the lobby, so keep that in mind if you have any mobility issues. It didn’t bother me at all as I was by myself on this trip, but it was approaching a “Vegas” length walk as I was at the very end of the very last hall.
The suite was a true two-room suite with a small living room and separate bedroom. Attached to the bedroom was a vanity area, a restroom, and a decent sized closet. There was a small balcony in both the living room and bedroom and the sound of the ocean was easy to hear at night with the doors open or shut. It was fantastic to listen to while in bed at night.
The bed was low to the ground, and it was easy to crawl in and pass out all night in it after being up for close to 24 straight hours!
The next day I was able to easily see why the noise from the waves can be heard so clearly in the room…the ocean is literally right outside of my suite as shown from the balcony in the bedroom. It was such a treat to have that view from the room. Well worth the upgrade to that room in my case.
The Regency Club is located in the Atrium portion of the hotel and because of trying to somewhat adjust from Central time, I was very ready for some breakfast when it opened (which I think was at 6:30 on the morning I was there). There was a little stand for coffee and pastries on the ground floor of the atrium that opened even earlier than the Regency Club, but being the cheapskate at heart that I am, I wanted my free bagel and coffee so I waited.
I actually got busy doing something else and didn’t come to the club until it had been open a little bit, but it was still relatively early and there were only about six other people in the club, so seating was not an issue. There are three separate sitting rooms in the club, and from what I hear things can get pretty brisk in the club during peak travel times. That was not an issue at all on my mid-December visit.
I found the food selections to be a step above the regular selections you get at most domestic Regency Clubs, and I quite enjoyed the different juices that were available. They had a hot egg dish, many different breads and pastries, fresh fruits, yogurts, meats, cheeses, etc.
Certainly can’t complain about the view or weather while sitting outside and eating breakfast at the club!
In Part 2 of this post I will share details on the places I ate (including a yummy onsite restaurant at the Hyatt), nearby snorkeling at Black Rock, the spa, the pools (a real highlight here), and other nearby attractions. Have you been to this this hotel? What did you think?