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This might fall under just another round of stupidness/bad luck on my part, or it might be a larger issue. I have no clue, but wanted to mention it just in case as, at worst, it is a just good general reminder to double check your reservations. A few months ago I got in on the Icelandair/Alaska Airline deal where you could buy Icelandair points very cheaply, and then use them to redeem on their partner Alaska Airlines for round trip tickets to Hawaii in first class from certain cities for about $330 each. It was too enticing for me to resist, so I purchased the points and then immediately used them to book tickets for my daughter and I to Hawaii. The deal died after a week or so, and in fact Icelandair still has not resumed allowing partner redemptions with Alaska Airlines.
A little bit later (days maybe?) I received a confirmation email from Icelandair confirming my reservation, seat assignments, and providing my confirmation number. I was also able to view the reservation on Alaska Airline’s website, and I thought I was good to go. In December (a few months later) I got another similar email from Alaska Airlines sending the confirmation numbers, seat assignments, etc. I wasn’t quite sure why I got that second email (and should have been more curious I guess), but I think in the back of my head that meant I was now ticketed….even though upon further inspection there was no ticket number.
Fast forward another month to this morning and I get another email from Icelandair that states the following:
Please advise if you still intend to use this flight to Kauai
(Then it lists all my flight information)
Tickets have not been issued and your creditcard has not been charged .
Kindly respond to this email .
Kær kveðja/Best regards
I went back and did a little research and they are correct that I still have no ticket numbers. Just confirmation numbers. However, I have to wonder why they would ask 5-6 months after the reservation was made if I still intend to use this flight? Why did they not finish the process in the first place? I certainly didn’t tell them to not finish the process. I provided the credit card, Saga number, and all other relevant info when I called it to make the booking in the first place. I guess kudos to them for following up (and shame on me for not noticing), but this whole transaction struck me as odd.
I have responded to the email saying I do still plan on traveling and am awaiting a response. I am hoping/assuming that the resolution will be the process is finished quickly and I am ticketed for the reservation I have had for months.
The lesson here is make sure you not only have a confirmation number, but a ticket number. This seems to be more problematic on these partner bookings, but it can happen on any ticket. At least I still have months to get this straightened out, but hopefully it won’t take anywhere near that long.
What has your experience been on these Icelandair partner bookings?