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For the last two nights of our European trip, we got the chance to stay at the Andaz Liverpool Street hotel. If you are unfamiliar with the Andaz chain, it is within the Hyatt family of hotels and is a bit unique compared to some of the other Hyatt brands. They are often described as “luxury boutique” hotels and I would say the ones I have stayed at, including this one, do feel that way.
This particular Andaz is in a red brick Victorian building from the late 1800’s. There are 267 rooms/suites in the Andaz Liverpool Street, but it feels like a smaller hotel (in a good way). A cool thing about Andaz hotels is that they provide complimentary mini bar drinks and snacks during your stay (non-alcoholic only). Local landline calls were also provided, and while I don’t typically care about this at all, it was actually quite helpful when I needed to make some calls during this stay and this saved me some real cash.
Andaz Liverpool Street (London) – this post
This hotel is literally right down the street from the Liverpool Street Tube station, so transportation isn’t really a problem at all. Except on the weekend we were there when it seemed like every line was down for maintenance. It was a reasonable walking distance to Tower Bridge, The Tower of London, and St Paul’s Cathedral. Some may prefer to be closer to some of the attractions in the heart of London, but I personally liked this location – especially given the proximity to the Tube station.
Lobby and Check-in:
Both the lobby and the check-in process are a bit different at Andaz than at most hotels. There is no formal check-in desk, but rather hosts who walk around with iPads and help you check-in that way. It is a little different at first, but it works once you get used to it. The lobby itself was a bit dark, but very swanky and modern. Some of the other areas of the hotel don’t feel quite as dark. They also provide a complimentary refreshment while you check-in, if desired.
The host who assisted us with check-in was very nice and friendly and did a great job of answering all of our questions about the area and related to our Diamond benefits.
We booked the least expensive room available for our dates (a twin room to be precise), but we booked it knowing we would be using a confirmed Diamond suite upgrade to secure a much nicer and larger room. We could have used points, but since I was able to secure a suite for just £115 I decided to save points for a different stay. So, our room was the Andaz Suite thanks to the confirmed upgrade.
The bed was firmer than I am used to, as almost all European beds seem to be, but otherwise it was fine. We actually really enjoyed chilling in bed and watching some British shows on the TV!
The suite consisted of a pretty standard sized bedroom with small couch, a separate room with a desk and upholstered chair, and a bathroom with both a shower and tub. The extra space was nice, but wouldn’t really be all that useful if you were hoping for a living room for the kids to sleep in as the work area was quite small. Though be aware that at least on the website only the Twin Room and Andaz Large King allow for two adults and a child. There would be room to put a crib in that room, but passed that I’m not sure it is all that helpful for extra sleeping space for a family. In other words, while it was a true suite in some respects, it wasn’t an impressive use of the extra space.
Complimentary Mini-Bar and Diamond Amenity:
The Diamond amenity was a cup of chips and a jar of some type of salsa. This is mean, but I did chuckle a little at it as my impression is that the amenities were to give a sample of the local flavor and I don’t really associate chips and salsa with London. They tasted fine, but it just seemed odd. They also left a bottle of Merlot.
I love the convenience and novelty of being able to take drinks from the mini-bar without having to pay for them (standard for all Andaz guests), so we enjoyed some juice, water, and sodas. They did restock the mini-bar during our stay. Just remember that drinks with alcohol are not free.
We took advantage of our complimentary Diamond breakfast by heading to the ground floor to the 1901 Restaurant. It was a little bit like a goose chase following the little “Restaurant” signs all the way down, but I think it just helped to work up our appetites.
We opted for the buffet, which was pretty expensive with both hot and cold items as well as a pretty large cheese station. They had some juices beyond the standard orange juice.
If I had breakfast there a second time I would have ordered off the menu, but it was fun to do the buffet once and try all the various dishes available. One of the cool things about breakfast (unrelated to the food) was that there was a cute very young child toddling around the room a little. He didn’t stray too far from his parents, but he would wave at various tables and they all waved back. This hotel is not traditionally one that I would say is family focused, but everyone sitting around me at breakfast that morning was all smiles thanks to that cute little toddler.
In the early evenings there are complimentary appetizers and wine in the lobby, but the timing didn’t work out for us to try those out on this visit. You can also order breakfast via room service by using the Diamond elite benefit.
You Can Do it Too:
If you have a Diamond upgrade to burn, it is worth considering doing what I did and booking the smallest and cheapest room and then applying the upgrade. Even if you don’t have any Diamond upgrades, you can do this by booking a room at the Hyatt Daily Rate and then using 6,000 points to upgrade to a suite for up to four nights (you have to call in to do this). If you don’t need or want the extra space, you can use 18,000 Hyatt points (or transfer them in from the Chase Ultimate Rewards program) to book a standard room. You can also use the two free nights that come via the Hyatt Chase Visa.
This was a fun hotel with a good personality. We did have one issue at check-out where the final bill presented was significantly higher than it should have been. I think what happened was they were charging the Daily Rate for the suite instead of the cheap rate we booked for the single room. It took a few minutes, but the problem was corrected, so just be sure to look at your bill to ensure that doesn’t happen to you.
Otherwise, we had a good experience here overall. I wasn’t enthralled with the suite, but given what we paid for the room, it wasn’t disappointing. The staff we encountered were all excellent and I loved being right across from the Tube station. I do want to try out the Hyatt Churchill on a future visit to London, but I also would not hesitated to return to the Andaz Liverpool Street.
Have you stayed here? What did you think?