Andaz Maui at Wailea Sneak Preview

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Aloha from Hawaii!  I’m currently on the tail-end of a 5th anniversary trip to Hawaii with my previously Hawaii-reluctant husband.  I have so much to share about this trip that I am starting the trip report immediately, and a very large chunk of the report will spotlight the brand new Andaz Maui at Wailea.  However, I know that many folks are anxious for some info about this new resort right now, so here is a small preview of the property.  I’ll do many more in-depth posts on different aspects of the resort within the next week.  I could seriously do an entire post on breakfast, or the sunsets, the spa, or the pools!

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Entrance to the Andaz Maui at Wailea

Lobby:

In true Andaz fashion, there is no formal check-in desk, but rather employees with iPads who come to you and help you check in from the comfort of a couch or chair overlooking the pools and ocean.  The lobby is also where you will find little treats at certain times of the day like fresh pineapple sticks, coffee, evening punch, etc.

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Andaz Suite:

We stayed at the hotel beginning six days after it opened on 22,000 Hyatt points per night.  I wasn’t even 100% sure if suites were completed in time for our stay as I never saw them loaded for sell, but that didn’t stop me from asking for one both in advance via email, phone, and again at check-in.  It was our anniversary, and I wanted to secure the best room that I could.  I have paid a fee to upgrade to a suite before at other Hyatts, even on points reservations, so I was not shy about trying this time.  I wasn’t able to secure anything in advance, but we were pleasantly surprised when we were told that we were upgraded to a suite at check-in.  I would not expect this to be the norm here once things get a bit busier, but I think the anniversary info, Diamond status, and the fact that I’m not sure they were even selling suites yet worked to our advantage.

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The suite is pretty great.  Large living space.  King bed with a view.  Large shower.  Soaking tub.  And more.  Much more.

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The Pools:

The hotel has a series of cascading infinity pools and then a very shallow zero-entry (perfect for little ones) pool at the lowest level.  There is also a separate adults-only pool.

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The Sunset:

This has to be one of the best amenities of the hotel.  Insane sunsets.

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Ka’Ana Kitchen:

This farm-to-table open concept kitchen really mastered their goal of making guests feel like family.  You enter the restaurant at a cocktail station so that you are served a drink upon entering, just as you would be at someone’s home.  These drinks are hand-crafted and made with very fresh, local ingredients.  At breakfast, the cocktail station transforms into a fresh juice station.

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Naturally, they don’t just serve something like regular old pancakes at this restaurant.  They serve things like mac-nut coconut cream pancakes that probably make you gain 5 lbs just looking at them, but they taste amazing.  The food available on the breakfast buffet (and buffet really isn’t even the right word) was the perfect combo of local, Hawaiian, and delicious.  Best of all, it was included via the Diamond breakfast benefit.  The normal price is $45 per person.  You could also choose to order of the menu for your Diamond breakfast.  In fact, I was told that even with the breakfast buffet you could order half-portions of things from the menu.

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Dinner was equally amazing, though do be aware many of the dinner items are tapas portions, so you have to plan accordingly.

The Beach:

The resort is located directly on Mokapu beach, and boosts some of the softest sand I have ever walked on.  The resort offers paddle boards, kayaks, snorkeling gear, and more (for a fee).

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I can’t wait to share so many more details of this resort, but hopefully this sneak peek will do for now.  Stay tuned!

Comments

  1. Thanks for sharing your first impressions. I am planning a trip for April 2014 and I look forward to reading future comments once you return from your enjoyable trip.
    One questions please unrelated to this report. I remember you recently gave a tip on which Sheraton at the Niagara Falls to stay in, but I couldn’t find it in your posts any more. It was the “on” or “at” issue. Do you remember
    which is the better choice??? THANK YOU

  2. I’ve been helping a friend of mine plan his honeymoon and got them each to open a Hyatt card for this property in mind since they want to do Hawaii. Can you confirm that this is a good spot for a honeymoon? Looks great!

  3. More to come once I get home, but yet it is a great spot for honeymooners. Yes you can use your two free credit card nights here. No the sofa does not convert to a bed, however you can get a free rollaway in the suite (not permitted in standard rooms). There was one diamond amenity per day, so not a real choice while we were there. It was bath salts one day and we were told a bento box the next, but we received wine and cocktails and not the bento box, so I’m not 100% sure what happened there…but we loved the drinks! The in-room coffee options are some different Starbucks ready brew blends.

  4. Could you detail how you went about asking for the upgrades via emails and in person? I’m “only” Platinium and have an upcoming 5 night points stay at the Hyatt Regency Hua Hin in Thailand. We’re already in a club room but it would be pretty sweet to score a suite if they were available. I’ve emailed with the GM a little but didn’t directly ask for an upgrade…
    Do you find others are better to ask for that kind of thing?

    And at check-in… Of couse I’ve read about the credit card and cash trick… Just not sure that’s me or not… Thoughts MP or anyone? Thanks very much.

    Glad you had a nice time and Happy Anniversary.

    • Lanny, I have had success securing complimentary upgrades a few times, though to be honest I never go into expecting it will be complimentary. I am prepared to pay a cash co-pay and/or decide the co-pay is too rich for my blood and stick with the room I booked. Both of my best comp upgrades were on anniversary trips. One was with top tier status and one was not. Both times I just mentioned in the emails (that are typically just sent to whatever email address I can find on the website) that it was our anniversary trip and I would love to surprise my husband with a really great room or suite if that was possible. I’m sure it will not always work, and will be largely dependent on how busy they are, availability, etc. Lucky for us, our anniversary is in Sept which is often a slower time for many resorts. In the particular case of the Andaz luck was really on our side as the suites weren’t even really being sold yet. Anniversary or not, I would be shocked to repeat our success there once they get up to full steam, but it can never hurt to try.

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