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Recently I was going through some credit card statements and working on our monthly bills/budget when I noticed a charge from a hotel where I recently completed a “mattress run” for an amount higher than what it should have been. I then went to the hotel’s website was able to retrieve the final folio from the stay to see the itemized charges (super helpful feature). Sure enough, there was a “bonus charge” on the account that shouldn’t be there for a $16.99 movie + the taxes associated with that movie.
Especially since I have a 3 year old who likes playing with the remote, I know it could have been possible to accidentally buy the $16.99 movie without knowing it….if I had ever even been in the room! However, on this particular mattress run I never even went in the room. In fact, the front desk staff was the same I had seen several previous times and were chatty enough that I shared with them that I wasn’t going to be staying in the room. They laughed and said they had a lot of people that do that “for the points” and actually pointed out another person who was hanging out in the lobby for a little bit, but wasn’t going to actually stay in their room. Not sure what happened between that conversation and when I saw the bill a week or so later, but somehow a movie landed on there.
I’ve made one call to the hotel so far to try and get the charge removed, but they haven’t called back and I have gotten too busy to try again…yet. I’d like to think this was a fluke, but honestly 2/3 of my hotel bills recently have had extra charges on them. Most often this is related to being charged for internet when it should be waved, but I’m now using the working assumption that hotel bills are wrong until proven otherwise. This isn’t a big deal most of the time as it just requires a stop at the front desk on the way out, but on a recent actual stay I was leaving so early and already running late that I didn’t have the time. Sure enough, I logged on to look at the bill and there are about $40 of internet and other charges for the one night stay that I now need to call about and try and have removed.
It’s not just my own bad luck though as my husband was recently charged $50.01 on his credit card for an award stay instead of the hotel charging the loyalty rewards program. As soon as we told the accounting department the amount of the charge she knew exactly what happened and fixed it for him. Still, having to do extra work on more and more hotel bills is at the very least annoying, and potential it is costly if you don’t catch the errors.
Have you been seeing errors on your hotel bills recently? Do you make it a point to check all of your hotel bills? Are you seeing more, less, or about the same amount of incorrect charges as you always have?