Save Money on Hotels With the Starwood Preferred Guest Best Rate Guarantee

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A couple of weeks ago I wrote up my recent success stories saving money with the Hyatt Best Rate Guarantee, but today I want to take a closer look at the Starwood Preferred Guest Best Rate Guarantee process.  I’m really trying to limit the amount of money my family spends on travel (without actually cutting back on much of the travel itself), so I’ve been spending more time than normal searching for hotel best rate guarantee opportunities.

If you aren’t yet familiar with this method of savings, many hotel chains advertize that you can find the lowest rates on their websites, and if you happen to find a lower rate on a different site like Travelocity, Expedia, etc. then they will give you something ranging from a % off the lowest rate, bonus points, a food and drink credit, or even a night free.  Hotel chains want you to book via their site so that they don’t have to pay a commission to anyone else, so it is in their best interest to have you trained to use their site when booking.
We have an upcoming one-night stay at a SPG hotel in Austin and we wanted to be sure to get the best rate possible on the room.  So, I checked rates at SPG’s website and then went on a search for a lower price for the same date, same room type, and same cancellation policies.  I went to the trusty hotelscombined.com website to see if they listed a site that had a better price, and sure enough booking.com was showing the room for $10 less per night than SPG was.
That meant that if SPG accepted the Best Rate Guarantee claim that the competing rate we found would be honored, and we would have the choice of, either an additional 10% discount off the competing rate per room per night or 2000 Starwood Preferred Guest points.  Since the difference was just about $10 it was an easy call to go for 2,000 bonus SPG points that are easily worth over $40.
Best Rate Guarantee SPG Mommy Points
To make the claim simply fill out the online form.  You don’t have to make a reservation before making the claim, but if you have already made a reservation via a SPG website you have to make the claim within 24 hours of making the reservation.  Also, the claim has to be submitted at least 24 hours (48 hours for non-English Starwood Websites) before the standard check-in time at the applicable SPG hotel.
SPG will then email you back to let you know whether or not your claim was accepted.  They have to be able to find the lower rate themselves, so since their process is not automatic, it is possible the rate will change before they get to it.  In contrast, I love that Hyatt’s process is immediate and over the phone!
In our case the claim was accepted, and we received the following email:

Congratulations, I have carefully reviewed your Best Rate Guarantee claim and I am happy to inform you that your claim is approved, pending further response for you. In order to finalize your claim at the Best Rate, please do the following within 24 hours:

1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email with your online confirmation number.

Guest Name: Joshua Hull
Arrival Date: November X, 2013
Departure Date: November X, 2013
Room Type: Aloft room with two queens
Actual confirmed rate: 179.00 USD plus occupancy tax
Pending claim file number: X 

When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type offered by the competing provider.

You will receive an email confirmation that will include a file claim number when all has been finalized.

This means that we would get the lower rate and get 2,000 bonus SPG points for doing about 5-10 minutes of extra work!  However, the mistake I made was having all of this sent to Josh’s email account the week he was working in Vegas, and even though I told him to keep an eye out for it, he overlooked the email until well after 24 hours had passed…meaning we probably will get nothing at all since you have 24 hours to respond after receiving the email.

Even if we messed this one up by not responding in time, the exercise was still a successful one in finding and submitting a SPG Best Rate Guarantee Claim!

Best Rate Guarantee of Many Hotel Chains:

  • With Choice Hotels that means you get a free night and the rest of your nights at the lower rate if you find a lower rate within 24 hours of booking
  • With Starwood Preferred Guest you get 2,000 bonus points or 10% off the lower rate if you find a lower rate within 24 hours of booking or before you book
  • Hyatt will give you 20% off of the rate within 24 hours or before booking
  • Kimpton Hotels will match the lower rate and give you a $25 food and beverage credit on your stay
  • Priority Club/Intercontinental Hotel Group will give you the first night free and the subsequent nights at the lower rate if you find a lower rate within 24 hours of booking.
  • Hilton gives you a $50 American Express for hotels within the U.S.A., Puerto Rico, Canada or Mexico or $50 off your bill for hotels located elsewhere.
  • Club Carlson knocks off 25% of the lower rate for your stay within 24 hours of booking (but more than 48 hours before the stay).

Have you had recent luck with SPG’s Best Rate Guarantee?

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  1. I attended the Dan’s Deals seminar last night here in Cleveland, and while I have known about the Best Rate Guarantee program, I never have taken any time to really focus on it. However, Dan highlighted it last night, and I definitely see the promise, especially with the programs that offer the free first night, which is ideal for those one night stays.

  2. Thanks mommy points! I just used this to book the park hyatt dubai spa king for $202.00!! It goes on hyatt site for $396.00!! Amazing savings. This rates includes free breakfast. My bet is that the season of savings rates are not loaded properly into travelocity.

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