Details on Two Free Nights at Westin St John (During Renovations)

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A few months ago I mentioned an email that I got regarding an upcoming stay at the Westin St John Resort and Spa.  I had booked a couple of nights at the hotel on a SPG cash and points rate before the SPG cash and points award chart got devalued earlier this year to go along with some killer airfare we were able to book on United.

As the stay drew closer, I was notified by the hotel that my stay would be during the time that they would be doing some pretty substantial renovations.  These renovations would also mean that the pool was closed.  If this were a real family vacation that would have been a big deal, but this was a short vacation run, and we were more interested in the beaches than the pool for this trip, so I didn’t really care, but appreciated the advance notice.

Then, a couple months before the stay we got another email from the hotel that reminded us of the ongoing renovations and also informed us that because we would be staying at a time where the resort didn’t have a functioning pool, that we would receive a certificate for two complimentary nights valid on a future trip.

That seemed pretty great to me, but the email was a little light on details such as: how long would the certificate be valid, what type of restrictions would it have, blackout dates, any strings attached (like go to a time share pitch), etc.

Now that we have just completed our stay, and have the certificate in hand, I can share the details in case you have an upcoming reservation at the hotel as well.

  • The certificate is numbered, signed, and has my name printed on it.
  • It is valid for a 3 day/2 night stay at a poolside room (that is currently undergoing renovations)
  • Hotel room and tax are included, but the $40 per day resort fee is not
  • You must call the hotel to redeem the certificate
  • You must present the certificate at check-in when redeemed
  • Not transferable, not for resale, and not valid in villas
  • Valid from July 10 – December 18, 2014 and July 10 – December 18, 2015, which the exception of November 23 – November 30, 2014 and November 22 – November 29, 2015.
  • Based on availability and expiration date will not be extended

Westin Free Night mommy points

Basically the certificate is for use during hurricane season and the fall off-season in 2014 and 2015.  We came during the identified off-season in 2013 and quite liked that time of year in St John, so that isn’t a problem for us.  I’m not sure we will get back here in 2014, so I really appreciate that we can use it in 2015.  This hotel is a Category 5 SPG hotel, so getting two free nights (other than the nasty resort fee) seems pretty great to me.

The hotel most certainly needed the current renovations, but I’ll get to that more in a separate post soon.  In the meantime, now you have the details of the two free night certificate.  I don’t know for how long they will be handing these out, but I would assume at least through when the pool is reopened in mid-December.

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The sunset view from Westin St John requires no renovation!

 

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Comments

  1. The grounds are wonderful as I would guess are some of the rooms. The maid service was horrible. We had to call for towels and even toilet paper on more than one occasion. Our room was musty smelling. After the first rain I knew why, the threshold under the door to the balcony leaked and rain came in under it soaking the carpet. You could see where attempts had been made to chalk this area to no avail. The open air restaurant at the dock area was way understaffed and customers were irate, cranky and several left.

    We had a great time, however I do not expect, even on a free points reservation, to experience such shoddy conditions and crappy service. Upon complaining to SPG after our trip I received a call from the manager at the Westin who refunded half our 96,000 points so in the end we got 5 nights (including the 5th one free) for 48,000 points or 12,000 per night. Not bad for St John!!!!

    There are upcoming room renovations throughout the resort and hopefully enough complaints to SPG will get the service issue fixed. If you aren’t happy let it be known if you have a valid reason and aren’t just nit picking to finagle some sort of a credit.

  2. Weekly Flyer, no we just had one full day on the ground, so didn’t hit those spots this time.
    Poptarts, yeah it is a standard offer to everyone – quite nice!
    MileageUpdate, it is a good location for sure.
    GetToThePoints, I’m not unhappy – the rooms were just pretty bad. I pretty much knew that going in – the only things they could really fix before completing the renovation was not having hair on the floor of the bathroom and mold in the tub. That was a little unnecessary, but otherwise the staff was nice…just on their own time schedule with things. Agree that the grounds are very nice.

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