Yesterday I stayed on my first Hyatt Cash and Points rate.  As you may know, Hyatt Cash and Points rates just started last week .  I didn’t expect to be able to take advantage of this new option from Hyatt this quickly, but we had to make a slight change in our travel plans and return to the United States from the Bahamas a day early (no, we didn’t get kicked out of the Bahamas).  This meant that we had a night at a hotel to secure in Miami.  I wasn’t looking to burn a bunch of points or spend a lot of cash, but I also didn’t want to stay at a true airport hotel as we were going to be spending a better part of the day in Miami.

Prices were pretty high at the places we were interested in staying, so we looked at the Hyatt cash and points option and were able to secure a reservation just a couple of days ahead of time at the Hyatt Regency Coral Gables.  The cash rate for our night was I believe about $225+.  The points price was 12,000 as a Category 3 hotel, and the cash and points price was $75 + 6,000 points.  Cash and points was the clear winner for many reasons, not the least of which was that the stay would help toward re-qualifying for Diamond status for next year.

Hyatt Cash and Points mommy points

Here was how the experience went with our first cash and points stay.

Booking Cash and Points:

To book cash and points stays (or even to check availability), you have to call Hyatt Gold Passport directly.  They seem to be able to view availability very quickly, and like I mentioned, our date was available just a couple of days out.

Using a Diamond Confirmed Suite Upgrade:

If you happen to be a Hyatt Diamond member, you can utilize a confirmed suite upgrade on a cash and points stay, which is absolutely huge.  Truly, this is a game changer for confirmed suite upgrades and makes them much more valuable than when you could only use them on cash reservations.  When I called to book the cash and points rate with the suite upgrade, the agent gave me the option of three different types of suites and was able to view the availability and book it for me immediately without having to call the hotel.  In my experience, this is a very recent change as suite upgrades used to require a call to the hotel.

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Suite secured using Diamond upgrade on cash + points rate

The Stay Itself:

Our stay was good and will be reviewed separately, but I will mention here that the suite we had confirmed when booking our cash and points rate with the Diamond confirmed upgrade was accurately reflected on our reservation when we checked in.  All of our elite perks applied as they normally would on the cash and points rate.  The only interesting thing of note was at check-out.

Taxes and Fees on Cash and Points Reservations:

When we checked out, we were told that the total would be about $159 for our cash and points rate that cost $75 + 6,000 points.  I questioned the amount and was told the difference between $75 and $159 was just taxes and fees.  I pressed and said that doesn’t sound like the right amount of taxes on $75, and eventually was told that she wasn’t sure exactly what cash and points even was.  In fact, none of the check-in agents helping us at that time had heard of cash and points.  However, they were very willing to help, and eventually were able to post the (I assume) correct charge of $75 + $9.75 in taxes.  The taxes were applied to the $75 amount, and not the normal selling price of the room.   That amount was charged directly by the hotel, and the points portion had been deducted by Gold Passport when we made the reservation.

Note that cash and points awards are subject to taxes and resort fees, unlike pure award bookings.  That wasn’t a big deal at this property, but it could be at resort properties where taxes and daily resort fees can be a big expense.

I hope/expect the stay credit to post without incident, but I’ll update if that doesn’t happen for whatever reason.  All in all I am very pleased with our first cash and points booking.  We didn’t have to spend very many points or very much cash, but got all the same perks on our stay as if we had paid for it all with cash.  For a family, especially one with Hyatt Diamond status, this was pretty great.

I look forward to many more Hyatt cash and points stays in the future.  Have you made any cash and points booking yet?  If so, how did it go?

Posted by Mommy Points | 11 Comments

11 Responses to “First Experience Staying on a Hyatt Cash and Points Rate”

  1. Ugh. This has not restored (or, I suppose, created) my faith in Hyatt’s C&P program. I already struck out trying to find room at the Hyatt Place Waikiki. Granted I only checked one night this year, but still.

  2. abby says:

    am i totally missing something or did you throw away one of your valuable suite upgrades on a lousy 1 night stay at a blah hotel?

  3. tommy777 says:

    Abby, I’m pretty sure she was using an expiring suite upgrade

  4. Nick says:

    Will cash + points eventually be bookable online? Seems like a pain to have to call every time.

  5. David says:

    with regards to the tax, all my P/C reservations so far shows the total per night AND the grand total with tax included for the entire stay in my reservation on hyatt.com.

  6. Maury says:

    Welcome to my hometown MP!

  7. mommypoints says:

    Heather, I’ve booked I would guess 5 cash and points rates so far and every property I tried was available on my dates except one (Andaz Amsterdam). So far I am impressed, but time will tell if it maintains or not.
    Abby, Tommy777 is right that this suite upgrade was going to expire next month if I didn’t apply it to something, so that was a factor. Additionally, my husband and I both had Hyatt Diamond status last year so we had 8 between us to use. We very much appreciated the extra space as he was in the room working for almost 24 hours straight. It is only a waste if you don’t use the space or let it expire in my view.
    Tommy777, indeed. ;)
    Nick, I would assume it will be someday. Calling is annoying, but it has been pretty painless so far. Very efficient.
    David, awesome! Not sure what was going on with this one, but I also didn’t get a chance to look at it online first.
    Maury, thanks!

  8. Honor says:

    I had a good weird experience with Hyatt lately. I stayed at a hyatt house for 32 nights at a rate of $12.00 per night and they credited my account about 30,000 points. Only thing I can think happened is that corporate paid points on the rate they had to pay the individual hotel ($99.00 per night, I got a copy of that folio by mistake)

  9. Ok so I may cop to the biggest dumb dumb moment of all time right now. Whilst I am ragging on C&P in advance of my stay at the Andaz Maui, I think I forgot something big. There are no resort fees at that property correct? The parking is the only fee. And you have to pay it even when you book on all points correct? Do you know anyone that has just taken a taxi to the hotel? I understand that they have a courtesy car that will take you to nearby locations. I know I know…stop being so cheap Heather…I would just rather spend more cash on drinks by the pool :-)

  10. C says:

    Honor, how did you get such a good deal?
    Mommy points Thanks for all your wisdom. Have you ever found such a rate – $12 / night for 32 nights?

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