Reminder to Make Hyatt Award Modifications by February 15th

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As you likely remember, Hyatt changed their award chart effective January 7th, and on that date some awards got much more expensive.  Such as my beloved ski-in Park Hyatt Beaver Creek jumping from 22,000 to 30,000 points per night.  To make things a little easier, Hyatt is allowing reservations booked under the old award chart by January 6th to be modified at the old rates through February 15th.

February 15th is coming up in just a few short days on Saturday, so it is time to finalize any reservations that you may have locked in at the old rates “just in case”, if you want to be able to make adjustments to those reservations before any adjustments must be done at the new award chart rates.

What adjustments are allowed at the old award chart rates?

Here is some wording directly from Hyatt’s own website:

Any Free Night Award reservation booked before January 7, 2014 for stays starting January 7, 2014 can be modified through February 15, 2014 – following the terms of the current Award Chart. Any modifications made to these reservations after February 15, 2014 will follow the terms of the new Award Chart, effective January 7, 2014. Any modifications to Hyatt Credit Card Anniversary Award Night reservations that cause an award reissue cannot be redeemed for hotels that moved from a Category 1-4 to Category 5 or 6 as of January 7, 2014.

Hyatt was clear (at least with me) that date changes will certainly be permitted.  For example, if you booked a stay at a hotel that became more expensive on points from June 15 – 22, but now need to move that reservation to August 7 – 14, that shouldn’t be an issue (assuming award space is available on the new dates) through February 15th.  Where things have gotten a bit murkier is on changing the number of days of the reservation.

My impression is this modification is permitted (since it isn’t called out as forbidden), but in practice this seems to not always be an easy change when calling into Hyatt Gold Passport.  Some have had success with both date changes and length of stay changes, but not without persistence.

I have a couple Hyatt award reservations that may require a modification by Saturday, so I wanted to share this reminder in case you have some as well!  Feel free to share details of changes you were allowed to make in the comments section.

Comments

  1. I had no success whatsoever with adding a night to reservations. I tried to add a night at the Churchill and they charged me the higher rate for the night I added, but “made an exception” to let me keep the existing night at the old rate. I tried to add nights to Hotel Du Louvre and they not only charged me the higher price for the added night, they bumped up the price for the nights I already had booked.

  2. Yesterday I tried to book a room at the Hyatt 48 Lex with my 2 free award nights from my Hyatt card. The trip was going to be for my wife and daughter but I was told that since it was my award that I had to be there at check in. This isn’t an option since we don’t live in NYC. Any suggestions for getting around this?

  3. Gary, good to hear. I hope to do the same.
    far north trader, bummer. I would try again if I were you as they did say reservations could be modified and did not specify that adding (or deleting) days was excluded.
    Jason, I honestly don’t know. I am willing to bet some have done what you describe, but I don’t know that there is any official way to get it done.

  4. I tried to get Chase 2 free nights at Paris Vendome in June. They say no availability. With the date pretty far out, this seems unreasonable? Is this common?

  5. If I made a reservation before January 7th and wanted to change to a different hotel altogether would I be able to make the change at the old rates?

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