Evening With Hyatt Gold Passport in Chicago

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Last night I attended an event put on by Hyatt Gold Passport at the Hyatt Mag Mile hotel in downtown Chicago.  Hyatt put on a very nice event in the bar/restaurant area of the hotel with a pretty extensive open bar and lots of yummy treats such as fresh made sushi, chicken wings, flatbread, and more.  I learned about this event via Milepoint, and in fact the invite list was limited to those who responded from the Milepoint community.  I recommend keeping an eye out on Milepoint for more happenings like this in the future if you think you would like to join in on some miles and points fun in person.

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I have reviewed the Hyatt Magnificent Mile hotel before here, so won’t do another review in this post.  Instead I will share a few takeaways from the evening based on the information shared by Jeff Zidell (VP of Hyatt Gold Passport).

  • As you likely know, points and cash bookings are currently only available for searching and booking over the phone.  Obviously this makes it a little annoying time consuming for those looking to quickly skim availability.  Jeff gave the update that while they had hoped to get the points and cash booking functionality online this year, due to a change with the vendor they use for their site, it will likely be 2015 when the points and cash availability is online.  While I’m bummed the change won’t happen sooner, it was clear that the goal is to get points and cash bookings online as soon as they can, and that is good news.
  • Diamond Suite Upgrades can also only be booked over the phone, but currently there aren’t any firm plans to move that functionality online.
  • In response a question about the Hyatt Diamond Challenge, it was shared that there are no planned changes to the challenge.  That is good news for anyone who wants to fast track to top tier Hyatt Diamond status!
  • Toothpaste is back!  There was a small cheer when it was shared that Hyatt hotels have been instructed to bring back toothpaste to the rooms by April 1st.  If you frequent Hyatts you know that until a few months ago or so you could pretty much always count on a travel size toothpaste waiting for you in the room, but then that disappeared at some point in 2013.  We’ve pretty much gone through our supply at home, so I’m thrilled that this will be returning.  It’s a small thing, but much appreciated.

Hyatt Gold Passport always seems to really want to hear feedback from their loyal customers, and this was a great informal forum both to share feedback, and hear some updates straight from those in the know.

Comments

  1. Thanks for the updates. A couple of years ago I never considered staying at Hyatt. Then after both my husband and I got the credit cards (and we stayed free in Hawaii!) we have really come to prefer Hyatt over all hotels chains.

    One thing that stands out to us is the great customer service we have received with Hyatt. We don’t always have perfect stays. But when something goes wrong Hyatt goes out of their way to fix the problem. They always seem to sincerely care.

    Even my husband, who was a die hard Hilton guy now prefers to stay at Hyatt when he can.

    Now they just need to keep expanding! We visit large cities but we also make road trips. Hard to find Hyatt’s and Hilton remains our fall back…

    • Mk, yeah…fair warning to anyone with a knee injury. If you lock your good leg to stand long periods of time while talking you may then get lightheaded and almost pass out. That wasn’t my highlight of the night but glad to hear it was entertaining to some! Thank goodness for some good friends who helped get my feet propped up until everything went back to normal.

  2. MP, Sorry to hear about your knee injury. I hope it heals quickly! RiverDance try outs are in three weeks!! Get it together! ;-b

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