I posted earlier this week about some things to keep in mind when making Hyatt reservations in order to save money, save time, etc. In the comments section of that post there were some additional great tips, one of which really caught my eye. Blaine shared that he had good luck getting the Hyatt Twitter Team to check availability and book cash + points reservations via direct messages. This is very helpful since normally checking availability or booking cash + points stays required a phone call to Hyatt. I mentally filed that tip away for future use, but it sparked me to try the Twitter team when I needed help with a reservation today.
One of our upcoming Hyatt reservations has experienced a drop in price that I wanted to take advantage of, but the reservation was not allowing me to make changes online. We were still within the change/cancel window, but I couldn’t get it to change online, and didn’t want to outright cancel and rebook as it had a Diamond suite upgrade attached to it. Instead of calling in (and sounding like a cheapskate over the phone), I just sent @HyattConcierge a direct message on Twitter asking if they adjust the rate to the current lower price, and within a few minutes it was all taken care of. Much easier to sound like a cheapo over the internet than the phone anyway.
This is the only hotel chain I have done this with thus far, but I’d be surprised if they are the only one it would work with. However, some companies’ social media presence will be much more useful than others. The trick to direct messaging like I did with Hyatt on Twitter is of course both parties have to be following each other, but often a quick tweet asking for a follow will typically fix that issue with a company that wants to provide useful customer service via Twitter. I don’t use Twitter at all in my “normal” life, but I think it is a very powerful tool for keeping up with travel deals, addressing travel related issues with hotel and airlines, and keeping up with miles and points info…so feel free to follow me @mommy_points while you are poking around on Twitter.
What has been your favorite use of Twitter when it comes to travel?