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Two of the newest Hyatt resorts are the Hyatt Ziva and Hyatt Zilara Rose in Jamaica. They are both all-inclusive resorts, which I think is a pretty cool way to spend Hyatt Gold Passport points and then not have to worry about additional expenses. The resorts were scheduled to open in November, didn’t actually open until December, and have been getting spotty reviews since opening due to not really being 100% ready for prime-time. We have reservations coming up there this winter, so I’ve been keeping a pretty close eye on reports from the resorts that pop up online.
The complaints I’ve seen range from broken/not totally updated appliances and furnishings in rooms, long check-in times, long waits for dinner, cold pools, seaweed on the beach, no info on daily activity schedules, ongoing landscaping and construction, poor quality or very slow room service, kids on the “adult” side of the resort, etc. That all sounds kinda bad, but there are actually lots of positives I have been reading, too.
I have read that the food is outstanding, the service is exceptional given the limitations, the staff is beyond friendly, good bartenders and drinks, and that the hotel has been giving out three night stays for guests to return again when the resort is 100% up and running in the future. Most importantly, many guests seem to have had a good time despite the obvious glitches along the way.
Over the weekend I read the most comprehensive review of the resort yet on Flyertalk, complete with lots of great pictures. If you are considering a trip to one of these resorts in the near future, I highly recommend reading that review as it gives a pretty complete overview of the current highs and lows of the resorts. The review is even from the perspective of a family, so it’s perfect if you are considering bringing your young kids along for the adventure.
Likely due to the still-in-progress opening, cash rates at the resort are 40% – 50% off the normal rates, though points rates are still the same as usual at 25,000 Hyatt Gold Passport points per night for up to double occupancy. Each kid you add to the family friendly Ziva property that is three years old or over adds 12,500 points to the nightly bill. I will say that Hyatt told me you could use the free nights that come with the Hyatt credit card sign-up bonus for up to four people in the room for the Los Cabos property, so I would assume that is the same for the Ziva Rose Hall, though I haven’t tried personally. Unfortunately, points reservations still have to be made over the phone for these all-inclusive properties.
Have you stayed at one of the Hyatt all-inclusive properties in Jamaica, or do you have an upcoming reservation like we do?