Hyatt Improves Diamond Elite Benefits for 2015!

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Hyatt Gold Passport is one of my favorite hotel loyalty programs, and specifically their top-tier Diamond status is my favorite hotel elite status level out there as it is so rewarding for traveling families. Turns out, it is getting even more rewarding for traveling families effective March 1st!

Earlier today I had a call with Jeff Zidell, Senior Vice President of Hyatt Gold Passport (and all around good guy), and he shared some pretty big news related to Hyatt Diamond status perks.

Hyatt Diamond Perks Transferable to Others on Award Stays:

The biggest news of the day was that effective March 1st when a Hyatt Diamond guest books a stay on points for someone else, that guest will receive Hyatt Diamond privileges during that stay. If you have Diamond status, this means you can use your points to book a stay for a friend or family member, and they would receive Diamond perks like club access, complimentary full breakfast, late check-out, premium internet, and more on their stay!

Gift Hyatt Club Access!

Gift Hyatt Club Access!

While there have been “unofficial” ways to accomplish this, I have never before seen a hotel chain expressly permit elite benefits to be gifted to another person on an award stay. Obviously this new perk won’t be unique to families, but I think it certainly has the potential to benefit families the most since one spouse may have elite status, but not be able to go on a given trip. This way the rest of the family can still enjoy their perks even if the Diamond guest can’t go!

I specifically asked if this benefit would transfer on points + cash stays and unfortunately the answer was no, at least for now.  The Diamond perks will reportedly confer only on full points reservations.

Gift full Hyatt Diamond breakfast!

Gift full Hyatt Diamond breakfast!

Two United Club Passes Annually for Diamond Members:

Another brand new benefit is that Diamond members will receive two United Club passes annually beginning March 1st. This isn’t a huge deal, but it is a way that Hyatt says they wanted to extend the hospitality beyond the doors of their hotels.

Free Internet Begins February 14th:

It had already been announced that Hyatt would begin providing complimentary internet access to all guests beginning this month, but now we know the live date is February 14th.  Lots of programs are starting to grant complimentary internet, but Hyatt is being more generous than many of the others by giving it to all guests regardless of whether they are in the Gold Passport program and regardless of how they booked their room.

Those guests who are Platinum or Diamond will receive complimentary premium internet, where available.

I asked what Hyatt is doing to ensure that hotels have the bandwidth to support all of these new demands on the internet and was told that 95% of their hotels have already invested in improving the internet within the last 3 years, and that they realize they are going to have to continually monitor and invest in internet as demands grow.  There is no firm count of how many Hyatt hotels currently offer a premium internet option, but that is also an area that will be looked into further as this new offering rolls out.

Update on Booking Cash + Points Reservations Online:

While I had Hyatt on the phone I also asked for an update on the ability to book points + cash stays online since currently you have to either call or tweet @HyattConcierge to check and availability and book the stay.  I didn’t get a firm date on when that will be possible online, but was told that this an issue very much on their development plan right now.  I was told to expect a whole new online Hyatt Gold Passport experience by the end of the year, and it seemed to be implied that the ability to book points + cash awards online will be a part of that update.

I also expressed hope that more properties don’t go the way of the Andaz Maui and decide to not offer points + cash awards at all!  I’m continually impressed by Hyatt Gold Passport and their dedication to really maintaining quality elite benefits while innovating and trying things that the other chains aren’t doing.  If you can manage 25 eligible stays or 50 nights a year with Hyatt to earn Diamond status, I bet you won’t be disappointed with the perks you get as a result.

Hyatt Diamond Confirmed Suite Upgrade

Hyatt Diamond Confirmed Suite Upgrade

In a round about way, I think this increases the value of not only Hyatt Gold Passport points earned by a Diamond elite guest, but also Chase Ultimate Reward points that can be transferred into a Diamond member’s account.  What do you think of the ability to have your Diamond perks confer to others on awards stay?

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Comments

  1. First, I like the new website design update you did.. subtle but fresh!
    Second, i am very happy to hear this improvement on Hyatt Diamond benefits.. I will be letting Hilton Diamond go..and pursue Hyatt this year! awesome!!

  2. What was his response to your question about Andaz Maui pulling itself from Point+Cash? If other hotels start to do this, this “benefit” will soon be useless.

  3. I like the new website picture but…..
    with one Little C growing up so fast, and another Little “?” on the way, shouldn’t your hubby still be sweating? I vote to reinsert the sweat…!

  4. A bit off topic but will my husband and I be able to use those two united club pass with our two kiddos or are the passes only good for one adult each?

    • Jenna, it depends. By rule you all need one. Sometimes I have seen clubs let little ones in without a pass. Cheapest solution is buy two more off ebay. They are pretty affordable there.

  5. You really can’t fault Andaz Maui for doing that. The rewards system is out of whack, where at high occupancy situations full points redemptions get close to the Average Daily Rate. Flip it and Cash and Points options give very little revenue when occupancy is high.
    Revenue management isn’t dumb and can’t serve two master.

  6. Is it OK for me to book an award for my dad with my Hyatt points or free night – without my being there to check in?
    I mean is it okay with Hyatt to be upfront or do we just say he is checking in for me.

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