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We recently utilized a quick and easy tip for using points that is second nature to me, but I realize may not be common knowledge if you don’t live and breathe points.
When you go to book a Starwood property on SPG points, there are usually many more options for room types to reserve than will be displayed on SPG.com. The website will show the standard rooms that are available for points, but it will not show the premium rooms and suites you can book on points. If there are no standard rooms available, the option to book online at all will not be there. However, there may still be rooms on points available….
The deluxe and premium rooms will cost additional points, but sometimes this additional amount required starts at 1,000 – 2,000 points per night above the standard room points price. If the website shows the hotel does not have standard rooms available, then those additional 1,000 – 2,000 points may be the difference of getting a room and not getting a room for the night. You can usually tell if this will be possible if the hotel is still selling various room types on dollars (sometimes labeled deluxe or premium rooms), but just isn’t offering any on points.
To contact SPG and check for the additional room types and rates you can sometimes use their online chat feature (that I prefer), but it has not been functional for me for the last several times that I tried. The other option is to contact SPG by phone. You can call them at 1-800-937-8461.or complete an online form to have them call you at the time you choose.
I wish those booking options were available online, but sometimes it is worth the 5 minutes of extra work to be able to get the room you are after! Now you are equipped with a potential solution the next time you want to book a SPG room when the hotel does not display any standard rooms, or if you just happen to want a larger room or suite on points!