Popular Hyatt Hotel Adds $40 Resort Fee

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I think pretty much all of us would agree that resort fees stink.  Big time.  They feel kind of sneaky and usually cover things you either probably won’t use, or that should probably be included in the hotel stay anyway.  Resort fees are very common in certain tourist destinations like Las Vegas and Hawaii, and indeed a popular Hyatt hotel in Hawaii that notably did not have resort fees is introducing them with a bang this summer.

The Andaz Maui at Wailea just announced that they will be introducing a resort fee of $40 + tax per day beginning April 2nd for new reservations starting June 1, 2015.  The resort fee will include:

  • GoPro Hero 4 camera rental
  • GoPro photo & video editing lab
  • Outrigger excursion (Monday – Friday)
  • Stand Up Paddleboard lessons (Saturday – Sunday)
  • Snorkel rental
  • Yoga classes
  • Pilates classes
  • Stand Up Paddleboard yoga
  • Single & tandem bike rental
  • Single & tandem kayak rental
  • Ukulele lessons
  • Hula lessons
  • Body board rental

You can view their full resort fee details here.

Andaz Maui Wailea Resort Fee

I’m pretty sure some of those items used to just be complimentary at this Andaz, but then again the full breakfast buffet also used to be complimentary for Diamond guests before that got adjusted to be less generous.  With the $30 per night valet parking charge (there is no self-parking), that brings this property to $70+ in pretty much mandatory charges per night in addition to the rate you are paying to stay here.  Yikes!  I would be darn sure to make use of many of the resort-fee-included activities if we have a future stay at this property!

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Andaz Maui at Wailea Sunset

The good news is that Hyatt does not levy resort fees on award stays.  If you were planning on spending your Hyatt points or award nights to stay at this property then you will be spared the $40 per day resort fee.  However, if you somehow find cash and points availability (that is reportedly scarce to non-existent here), or you stay on a paid rate, then you will be subject to the resort fee for new reservations beginning on June 1st.

We had a very good visit at this beautiful property right after it opened, but I’m sad to see that since then several incidents of “nickel and diming” have been introduced.  If you want to see our thoughts on the property from our September 2013 visit, they are listed below.

Review of a Room and a Suite at the Andaz Maui at Wailea

The Pools at the Andaz Maui at Wailea

On-site Restaurants at the Andaz Maui

Andaz Maui at Wailea ‘Awili Spa and Salon Review

Thanks to this Flyertalk thread for sharing the news of the new resort fee so we can all be aware of the change.

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Comments

  1. Well said.

    It’s such a lovely property, yet: even Diamonds are not treated that well (the rooms they are upgraded to are cramped and three stars). The breakfast has been watered down, the drinks are $18 plus tips and service charges, the appetizers are small and pricey and the mandatory valet parking is a rip off. Now adding this resort fee makes it hard to stomach the room price UNLESS you are using a Diamond Suite Upgrade and plan on using SOME if not ALL of the resort fee amenities.

  2. I pass on all those “perks” for paying $40/day. It is just a rip off. I am going to Maui with family on June and I was between the Andaz Maui and the Fairmont Kea Lani and I opted for the Fairmont which is more expensive than the Andaz but when booked with Amex FHR I get the 5th night free which makes the entire package way more interesting than the Andaz.

    • I’ve stayed at both, you’ll be disappointed with you decision. The Andax is simply in another league. The Fairmont was dare I say, pedestrian.

      • @John: I respect your opinion but it is very different from the many reviews at Trip Advisor and from friends that stayed at both. Even if you read some reviews of the Andaz Maui on Boarding Area I don’t think anyone was blown away by the hotel. Also, with two kids under 10 I don’t think the Andaz makes any sense for us.

    • We just stayed there, and it was fantastic! If you haven’t done so already, sign up for their president’s club using this enrollment code: BBLPR And you should be bumped to Premier status and access to the following benefits:

      Complimentary room or suite upgrade
      $50 USD Fairmont dining or Willow Stream spa certificate
      Concierge reservation service
      Bonus airline miles per qualifying stay with select airlines

      Enjoy Maui!

      • @Aarash: Tks for the info. Unfortunately I have already signed up for the President’s Club. Also, I looked the code you mentioned and it is only for Scotia Bank Amex holders which I am not.

    • If by family you mean children, go to the Grand Wailea. Burned 2 free night certs there and it was worth it. Son LOVED all the water slides, daughter being a preschooler liked “baby beach” best. Paid to upgrade to Concierge room which made me cringe at the $140 fee but was worth it for breakfast, dinner, plus scavenged salmon+bagel lunches equalling 3 meals a day for 4 people. I realize it’s a Hilton property so apples & oranges vs Hyatt but thought to give some recent family insight.

  3. I find nothing more infuriating then mandatory fees. If I can’t avoid it, then it should be included in the rate. All these fees do is allow hotels to mislead consumers by advertising a lower room rate. Why not say, “Rooms for only $10 per night* *$290 resort fee includes: elevator access, locks on your room, hot water, all inclusive in room electricity.” I understand resorts have to disclose this at booking, but it is often with an asterisk to the side. All Hyatt did is raise their rate $40. Hyatt, I am an intelligent man, next time just tell me you raised your rate, don’t do it in a way that you think I won’t notice. I am too smart for that.

  4. I guess it depends on what their paid rates are and how many are paying them. We shouldn’t expect this none-too-large resort to see hoards of Diamonds and points people and not try to figure out a way to make money. If they let us get away with unfettered travel hacking, this $500 a night hotel goes to a $1000 a night, and I think they know they can’t sell that. Thoughts?

  5. Ukulele lessons were $5 a person I think. If they added in valet for that price no one would be complaining… would be a fair deal then!

  6. This almost certainly means they are already or plan on selling on opaque sites like Priceline and Hotwire where they need to recoup the lower rate and higher commissions they pay. But when they spread it across all customers it ends up hurting those paying on points and full rate the most. It’s a great location but the Marriott next door is pretty solid too and you can eat at the Hyatt if you please. The Marriott is quite generous with upgrades I have found as well and views are as good if not better.

  7. I’m suspicious on the rentals. Not all of them say free or complimentary. You might get a discount on them or have first dibs. If they are all free then the $40 is not bad if you utilize them. Also we booked the Andaz in Jan 2015 for a stay in Aug 2015. That being said, they shouldn’t charge us the resort fee since we did book on points, however many Hyatts still do that. I’ve had many discussions with management at various Hyatts who act like they can do what they want. After calls to Gold Passport and Customer Relations, those resort fees are quickly reversed and should be IF you have booked solely on points. Check your bills thoroughly.

  8. I still need an explanation as to why mandatory “resort fees” are legal. The place is just lying about its prices to look better on search engines. Boycott them.

  9. 25K Hyatt points plus $30 for parking per night is pretty brutal, even if the extortionate $40 resort fee is waived for points redemptions. If someone’s transferring URs into their Hyatt account, that’s over 2/3 of the URs needed for a roundtrip to Hawaii on United (via Singapore points). The beach in that area is really nice, but there is some free parking with public access. Condo rentals within a few miles of Wailea are not bad (under $300/night even with the ripoff cleaning fee), and then you have more space and the option of cooking some of your own food or eating at less expensive restaurants.

  10. I think if anything, they are encouraging people who cannot afford (or rather not spend that much) to use the loyalty program to go there instead. ~300/week isn’t that much in the greater picture, especially if your vacation is already going to cost in the thousands. But then again, 300/week could mean the difference between going and not going. Bummer…

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