Opening Date Pushed Back for New Hyatt in the Caribbean

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One of the new Hyatt Hotels I was most excited about for 2015 was the Grand Hyatt Baha Mar in the Bahamas.  In fact, when it was first available for award reservations is was a Category 4 at just 15,000 points per night!  It is now increased to a Category 5 hotel at 20,000 points per night even though it has not yet opened, but many were still looking forward to the June 1st opening even at that rate.

Grand Hyatt Baha Mar

Grand Hyatt Baha Mar

As has happened with some other properties, the original March opening date was pushed back to June 1st.  Then back in April it was announced that the opening was pushed until mid-June.  Then in early May it was announced that the opening wouldn’t be until at least August.  There are now rumblings that August may also be a pipe dream and that the larger Baha Mar complex may not even be finished this year.

Hopefully if you are impacted you have already been contacted by Hyatt, but the good news is that the compensation they are offering seems very reasonable to me.  Via this Flyertalk thread the standard compensation offer seems to be something along the lines of:

  • Rebook at a later date with 20,000 points per night as compensation and airline change fees reimbursed up to $300 per person
  • Stay at Atlantis on your own money and receive 20,000 points per night as compensation
  • Cancel with 20,000 points per night as compensation and airline cancellation fees and/or original ticket reimbursed up to $300 per person.
  • Previous cash or award reservations are being honored on some future reservations.

The Honeymoon Guy was also impacted by this situation and outlines his experience and compensation story here.

Hotel construction seems to be a very hard business to accurately manage or predict, and no doubt that is especially true in places like the Caribbean where things are known for not always going exactly according to a schedule.  It is always risky to book a new hotel or resort before it is open and fully operational, but it is good to know that Hyatt is taking care of impacted travelers in this situation.  For those interested, the first date that new reservations are being accepted for is currently October 1st.

IMG_9192.JPG If you are impacted by the delayed opening and want to visit a different Hyatt in the Caribbean, consider the Hyatt Regency Aruba that we enjoyed earlier this year, or even the all-inclusive Hyatt resort in Jamaica.  If you have your heart set on the Bahamas then here was our experience playing at Atlantis while staying on points at the neighboring Comfort Suites.  There’s no doubt the ocean there was beautiful!

Did you have a Grand Hyatt Baha Mar reservation impacted by the delayed opening?  If so, what compensation option did you select for your family?

 

Comments

  1. I booked my 1 night stay long time ago for the end of my 6 day trip to Bahama in June. So disappointed this happens! They offered 3 different compensation options, such as two free nights in the future, airfare change/cancellation fee up to $300 per person, stay at the Altantis at your own cost plus 40k points.. None of these works for me, as I cannot change nor cancel my trip (going from Bahamas to Grand Cayman) and Atlantis was over $700 for that one night. Luckily I had enough Choice points to extend my reservation for one night, and Hyatt agreed to reimburse me 25k points for that plus giving an additional 40k points as they offered in the option 2, and I got back my 15k points that I used to book the room.

  2. I tried to book a few nights there over the holidays and was even willing to use my free nights from credit card sign up. But a phone rep told me they had no availability. I wasn’t really buying that. Maybe they aren’t accepting reservations out of fear of non completion? Hmmmm??

  3. I was offered the same 3 options outlined in the article, I had originally planned to go for spring break since they were supposed top open last December, bUt had to change to the cove Atlantis which was beautiful. Got 140,000 puts for canceling my 7 night first week of July vacation. I still have another 3 night early sePtemeber Trip planned

  4. I had 2 rooms booked on points and had non refundable plane tickets from Miami to NAS and then NAS to DCA. What I ended up doing is taking the bonus points offered for the inconvenience and my points used for the two rooms and applied them to Park Hyatt DC on a suite and a connecting room. We’ll have to wait and see if that works out as a good trade.

    I didn’t want to stay at Atlantis, even with the 20% discount Hyatt was offering the fees seemed outrageous and the reviews seemed iffy. To cancel and change flights seemed like way to much hassel even with Hyatt reimbursing change fees. So I asked Hyatt to reimburse my airline fees to island hop from NAS to GGT (Exuma) roundtrip. They agreed. The airfare was reasonable IMO ($800 for 4 rt). We are now staying at the Grand Isle Resort in a two bedroom villa at a rate of $399 per night and using a stay 3 get one 1 free night. This actually seems like a great option and I’m looking forward to a more rustic island experience complete with swimming pigs (for the kids of course)! Thanks to Hyatt for stepping up, if you read the many posts out there Hyatt’s response has been far better than those of the Baha Mar hotel itself.

  5. Dang. I saw ads for this resort at the beginning of the year and figured it might be delayed and wanted to book something and see what happened. You snooze you lose I guess because I never got around to it.

    Condolences to those who actually wanted to stay at this resort although 20,000 Pts a night on top of presumably getting your original points refunded is a pretty sweet offer. Should have booked 10 or 20 nights and Id have been sitting on a boatload of Hyatt points for free all earned in my PJs. Doh!!

  6. Was using our 2 free nights to say there the second week of june. Got our 2 free nights back (booked for park hyatt NYC in August) and 40k in points. Ended up extending our stay at the hilton but got screwed on the points since it was only a month out…had to pay 60k instead of the 40k a night I booked 6 months ago. So that sucked but 40k in hyatt points is a lot better than 40 k in hilton points so I am ok with it.

  7. Thanks, Mommy Points, for the mention! I’m a long-time reader of your site!

    Your post just reminded me to add one more update to my post, as I was recently notified by Hyatt’s customer service agent that they would reimburse me for the increased cost in Southwest Rapid Rewards points required for my new booking over my original booking. Because my original booking was canceled and the new booking for November required 9,896 more Rapid Rewards points Hyatt indicated they will be sending me a check for $139 to cover that increased cost in airfare.

    I am *very* impressed with Hyatt’s customer service. As I wrote on my site, it is flabbergasting to see the difference in customer service approaches taken by Club Carlson and Hyatt.

    Michael, The Honeymoon Guy http://thehoneymoonguy.com

  8. I just wanted to let you know that Hyatt Baha Mar has canceled all their reservations through October. The only compensation they are offering is “up to $300” for flight changes per person. After speaking to the woman in charge of cancellations yesterday, it seems that Hyatt really does not care.

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