Please note this site has financial relationships with American Express and this post may contain affiliate links. Read my Advertiser Disclosure policy here to learn more about my partners.
The much loved “last award night free” benefit of the Club Carlson credit card sadly ended on June 1st. I know lots of us made as many future bookings as we could before the deadline in order to maximize our Club Carlson points. However, it is inevitable that not all of those bookings will work out, and some of us will want to try and change or cancel some of those reservations in the coming weeks, months, and even years.
In the event that you need cancel a reservation you simply would do that as normal and get the points you spent redeposited back into your account without issue (assuming you are outside the window for any cancellation penalties).
However, what if you don’t want to cancel the reservation and instead would prefer to simply move your dates (and of course keep the last night free perk)?
Well, the bad news is that just like we all assumed would happen, officially you cannot modify existing reservations that have the last award night free perk and retain that last night free. Via a statement on the website that popped up when I was viewing some of my reservations it says:
Bonus Award Night stays may not be booked after June 1, 2015. If existing Bonus Award Night reservations are changed or cancelled, the Bonus Award Night benefit will be voided and not available for reuse.
I tried modifying an existing reservation anyway just as a test, and as expected, received a message that I could not because I didn’t have enough points. This would imply that it wanted to now charge me for the last award night but couldn’t since I basically drained my Club Carlson account before the June 1st changes kicked in.
I have read a very small number of reports of success of retaining the pre-June 1st award reservation and adjusting the dates without being charged the points for the last award night when contacting the hotel directly, but I think those successes will be the exception rather than the rule. In other words, working with the hotel directly may be your best shot, but don’t be surprised if it doesn’t end up working out.
Have you had any luck adjusting a Club Carlson award reservation and retaining the last award night free perk?