SPG Vail Cascade Delays Re-Opening, Offers Free Stays

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It goes without saying that booking a hotel that is still under construction carries with it some inherent risk. Construction delays are common, and if you book too close to the announced opening date for the property, those delays could mean that the hotel is still closed when you are set to arrive. Over the years I’ve seen it happen many, many times even at upscale branded properties.

 

The upside is that when this happens, you often see the nicer branded hotels take good care of impacted travelers, though this isn’t a guarantee. In the past, I’ve seen hotels with delayed openings cover flight change fees, put travelers up in a comparable (or even nicer) property on the same dates, offer a refund, and invite the travelers back for a complimentary stay at a later date…sometimes even in a suite.

As luck, or lack of luck, would have it, we now find ourselves impacted by a delayed re-opening of the SPG Luxury Collection Vail Cascade Resort after the property has been closed for several months undergoing a reported 50 million dollar renovation. We were set to visit on SPG points as part of my partnership with the SPG Stars program in the coming months, but the hotel has delayed the opening until January 20, 2017, which is sadly after our scheduled stay.

vail-cascade-resort-room

I booked our room on points many months ago when the property joined SPG, and I’m betting that at least a few of your have done the same. The property reached out this week and offered either to cover a stay for our same original travel dates at a “comparable” property if one is available, or if we have flexibility with our dates they will refund the points and instead cover a complimentary stay of the same length later in 2017 at the Vail Cascade as outlined below in a paragraph taken from the email they sent out.

Please rest assured we are working diligently with other hotels in the area to accommodate your upcoming vacation reservation to a comparable property. In partnership with Starwood Preferred Guest, your SPG points will be credited back to your account should we be unable to transition your redemption stay to a SPG property.  However, if your travel plans allow for flexibility, in addition to crediting your SPG points, we cordially invite you to return for a complimentary future stay of equal room nights as your current reservation February 10 – September 30, 2017. There is no doubt that we will be one of the most extraordinary luxury resorts within the picturesque Vail Valley and want to ensure that you are able to experience it first-hand in the near future.

I really want to stay at the Vail Cascade at some point this ski season both for selfish skiing reasons, and also to review the property for you guys, but I’m now left trying to figure out what to do in this case. We already have some of our flights to Vail booked for our original travel dates, but I hate to have to stay somewhere else in the area and then miss out on the Vail Cascade totally this season. It’s also probably no surprise that I like the idea of getting a truly complimentary stay at this property, so I’m leaning towards just scrapping the whole original Vail trip for now, starting over, going somewhere else for those original dates (maybe Santa Fe?!), and then heading to the Vail Cascade for a weekend late in the ski season.

Great soaking tub after a day skiing!

Great soaking tub after a day skiing!

Have you been impacted by the delayed re-opening of the Vail Cascade? What would you do in my situation?

Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.

Comments

  1. Now I wish I had booked a speculative trip in December!!! I would have LOVED to get it cancelled and given a totally free stay (considering I live in Denver).

    Only reason I didn’t book for Jan this season is because I got the RMSP+ pass insead of Epic this season

    • Usually so true! Given the Feb 10 starting date for the “free stay”, and other trips I already have booked, it would be late March/early April before I could probably get there…so snow may not be better than Dec by then. Wish you had booked a December trip!

      • Yes…the snow is still better in late March than December. Nothing good is open in Dec. Keep in mind that peak snowpack for Colorado doesn’t happen until an average of April 9th as well as March being, historically, the snowiest month. I’d even take early april, personally…unless you’re travelling to Steamboat, which is low in elevation. FWIW, i’ve had AMAZING powder days as late as Memorial Day…but that’s at A-Basin and not Vail. And if La Nina pans out, you’ll be super glad you ended up in March instead of December.

      • Oh, also some datapoints: Closing day at Vail in 2013, 14 inches of fresh snow. Closing day at Vail in 2014, 9 inches of snow. Closing weekend at Copper Mtn (other side of Vail pass) this past season: 21″. Don’t be afraid of March/April by any means.

  2. Get thee to Santa Fe! La Posada is an amazing property, and Santa Fe is such a fun town. I don’t know if that answers the ski question, but I just thought I’d get a vote in for Santa Fe. We live in Colorado Springs, and when we go to Santa Fe–we truly feel like we’ve gone to a new culture. And we eat green chile 3 meals a day while down there. 🙂

    • I love Santa Fe! Been a while since I’ve been there, but really looking forward to getting back. Thanks for the encouragement!

  3. Hello, Mrs. Hull.

    First and foremost, we are so very sorry that our construction timeline has impacted your holiday travel plans. Thank you for your grace and understanding throughout the process as we try our best to make this right for you and our other guests. Your outlook on the matter and patience has been wonderful. We would love nothing more than to welcome you back later this ski-season! When all is said and done, the property will be a sight to behold without a doubt.

    I realize you’ve been speaking with Dilyana in determining the best options for your family, and she’s eager to help you find a solution. Likewise, if I can be of further assistance, please don’t hesitate to contact me directly as well at the email provided upon reply submission.

    On behalf of the resort and our Managing Director John Garth, we welcome the opportunity to host you very soon.

    My very best,

    Ivie Parker
    Director of Marketing
    Vail Cascade Resort

    • Aw, thanks. Still trying to figure out how to rework things best, but will let y’all know soon. Thanks for taking care of impacted travelers with various options!

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