World of Hyatt Day 1: Three Things to Know

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The new World of Hyatt site and program is now live and we are getting our first opportunity to see the full terms and conditions of some features, as well as get some-first hand experience with how it all works in practice. While there are many new facets to this program, here are three things to know on World of Hyatt Day 1.

Details on the Four Explorist Club Access Awards

Second tier Hyatt elites, called Explorists, now receive four annual “Club Access Awards” to permit their party to have access to a club lounge on stays of up to seven days in length on eligible stays booked on points, cash, or a points + cash rate. While obviously full Diamond/Globalist benefits are preferable to these four awards, I still think this is a pretty nice perk for second tier elites as lounge access is very convenient and can dramatically knock down food costs for a family by providing breakfast, snacks, drinks, and even a light dinner if you really stretch it.

 

Of course, some lounges are better than others, so I would look to use these awards at a resort or more upscale property where you are staying for a longer period of time, when other reasonably priced food alternatives are scarce, and on the clubs that are are generally better stocked. Some good examples that come to mind are Grand Hyatt Kauai, Hyatt Regency Churchill, Hyatt Lost Pines, Hyatt Regency Maui, etc.

Making a light dinner out of the Hyatt Regency Churchill offerings

Making a light dinner out of the Hyatt Regency Churchill offerings

This perk seemed pretty straight-forward to me, but based on a peek at this Flyertalk thread, it seems some folks are disappointed that the Club Access awards won’t work at properties where there isn’t a club lounge…which is a fair number of properties. I assume this is related to the old Hyatt Diamond benefit where you got full breakfast in the hotel restaurant if there wasn’t a club lounge, or if it was closed during your stay. However, this is not the case with the Club Access awards as they are only valid at properties where there is a club, they don’t provide breakfast outside of a club, and are also not valid at Hyatt Place, Hyatt House, Hyatt Zilara, Hyatt Ziva, or Hyatt Residence Club hotels and resorts, or M life Resorts.

I know that sounds like a bunch of restrictions, but really they are what they say they are…club access awards. No more, and no less. There are a bunch of popular properties where the club access awards could be quite useful and save a family hundreds of dollars on food costs over the course of a week so don’t forget to make use of them.

Free Night for Globalists Loaded and Bookable Online

If you are a top tier Hyatt Globalist as of today, then you got a lovely welcoming present to the new program in the form of a Free Night Award that is valid for stays through February 28, 2018 at any Hyatt property around the world (though not at M life hotels). You can book the free night online, and it is even valid for the all-inclusive properties like my much beloved Hyatt Ziva Cancun…which is exactly where I recommend families put it to good use.

World of Hyatt Free Night All-Inclusive.jpg

Keep in mind that this particular one-time award is valid for a year, but the similar free night award that Globalists will earn after 60 eligible nights in a calendar year is only valid for 120 days.

Apply Diamond Globalist Suite Upgrades to Award Stays

If you have top tier Hyatt Globalist status and the four confirmed suite upgrades that come along with it to apply to reservations through February 28, 2018, remember that you can now also use them on award stays. This is really huge as some of the nicest Hyatt properties with the most amazing suites are the ones where you are probably staying on points instead of cash, and now you don’t have to just pray that points + cash availability will pop up to be able to use a suite upgrade. You can book a standard award stay using points and then plop a confirmed suite upgrade on top of it to spread out at some amazing hotels and resorts.

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Hyatt Centric Park City

That said, there do appear to be some “roll out” issues with these upgrades getting processed appropriately on award stays, so double check your reservations if you are applying a suite in the coming days.

In the coming days I also plan to team up with Hyatt give away Hyatt Globalist status to a Mommy Points reader, so stay tuned for great giveaway!

What are your thoughts and to-do’s on Day 1 of the new World of Hyatt?

Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.

Comments

  1. Theis IOS app is not working properly. Cannot add my loyalty card to the Wallet. It crashes all the time. 🙁

  2. 4 phone calls in which I was told:
    1: The DSU on a P+C reservation would have to be confirmed with the hotel, and the person who did that would not be at the hotel for another few hours (it was 3:00 A.M their time).
    2: The first agent was wrong, the reservation did not need to be confirmed with the hotel, but there was no availability for P+C+DSU
    3: (After checking online that the Suite was available for my dates) From a department supervisor: There appeared to be availability, that despite conflicting info, the hotel would need to be contacted to confirm. After a 5 minute hold, I was disconnected.
    4: That there was no availability, the hotel did not need to be contacted, but that if I wanted I could talk to the hotel directly. (At this point, the Suite was no longer showing available on the first night, but still available for the remaining 5 nights). In-house reservations confirmed not available, and when I inquired about opening availability, they referred me to manager, and I am now waiting to hear back from them.

  3. The phone number listed to redeem Suite Upgrades on their page (My Account, My Rewards Tab):

    CALL 800-400-2261 OR HYATT IN YOUR REGION TO REDEEM AWARD

    Well, call it and it says this phone number is no longer in service, though it does transfer you. Needs to be updated.

  4. Any word on if the Hyatt Gold Passport Platinum => Mlife Gold => Hyatt Explorist matching trick worked? How do I go about requesting a match from Mlife Gold to Explorist now?

  5. What are your thoughts on Hyatt matching MLife Gold status to Explorist? I’m going down to Discoverist today, but jumped on MLife Gold (thanks for the tip!) last week. I have a few Hyatt trips planned this year, and I’d love that Explorist perk!

  6. Upgraded reservation email makes me nervous. Room(s) booked still shows standard room, ditto Room Description. Below that it says dates then “*C* US DOLLARS. Whatever that means, like its a paid stay or something. But Type of Rate says REDEEM POINTS. Great. Then “1NT DEPOSIT DUE AT BOOKING/CXL 14DAYS PRIOR”. Mmm, okay. Then w-a-y down at the bottom it says: Preferences: HIGH FLOOR, SUITE UPGRADE AWARD, NEAR ELEVATOR. So its just a preference, not a guarantee? And depending on availability we might not get it? I thought these were guaranteed unlike SPG. I’m confused.

  7. Can the Club Access Awards be used for stays booked with the free night awards from the Hyatt Chase card?
    Thank you

  8. I called Hyatt yesterday and spoke with two different reps. Both told me that there would not be a match from Mlife Gold to Hyatt Explorist. Did I get the correct information? Thank you for all that you do!

    • Not to knock Hyatt reps, but I wouldn’t go 100% on what they were saying Day 1 of the program. We’ll get some in real life info on this soon. Hold tight. 😉

  9. Have you tried (or heard anyone trying) to receive reciprocal Hyatt benefits (Explorist Status) from a reciprocal MLife status?

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