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Last month we learned that the Singapore Airlines KrisFlyer program was going to be making a pretty major change effective December 7th, in that Star Alliance and other partner airline awards would become bookable on their website. Previously, you had to call to make award bookings with partners, which obviously adds a step of complication to securing the flights you want. This was big news for most of us because Singapore Airlines KrisFlyer miles are very easy to earn since they are a 1:1 transfer partner of Chase Ultimate Rewards, Amex Membership Rewards, and Citi ThankYou.
While they did announce increases to some award rates at the same time that they announced the forthcoming online functionality, many of the awards that I like the most with Singapore were unaffected by those changes. They were also going to begin charging $25 or 2,500 miles if you call to make a booking that you would now be able to do online.
However, December 7th came and went and you can’t do much more on the Singapore Airlines website than you could before. I got some short-haul Lufthansa operated award flights to appear, but that was about it.
Others had a tiny bit more luck and got some Air New Zealand and even non-Star Alliance partners such as Alaska or Virgin America to appear. Try as I might, I couldn’t get any of those others to display anything for me other than an error message even when I was 100% sure that award availability existed for the route I was checking.
However, that error message does have some helpful, although disappointing, information in it. It says:
Redemption on our airline partners are being rolled out progressively. Contact your local SQ office if your preferred airline does not appear in the redemption search results.
It now seems that December 7th was their starting date for rolling out the ability to book Singapore partner awards online, and not a magical date when all, or even most, partners would be bookable online. As of now, there are very few partners bookable online and even those don’t seem to be working reliably.
I’ll keep an eye on this and update when the functionality improves, which hopefully is sooner rather than later. Of course in the meantime you will need to continue to contact Singapore by phone to book awards and ensure they don’t charge you a $25 booking fee since the online booking functionality is still not yet operational.
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