Hotel Review: The Hyatt Regency Maui Resort and Spa (Part 1)

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In December I had the opportunity to spend one night at the Hyatt Regency Maui Resort in Spa as part of a quasi-mileage run, and while one night in Maui clearly isn’t anywhere near enough time to enjoy the island, I did get a chance to enjoy some of the hotel itself and wanted to share my thoughts since it is a hotel that I think is very popular for traveling families!


This hotel is located on Kaanapali Beach which was about a 45 minute drive from the airport. I decided to drive myself because it was the cheapest transportation option I knew of to get to the hotel, and because I wanted to at least get a little feel for the island. By the time I got the rental car and headed to the hotel, it was too dark to really see any scenery, but on the drive back I had light for the twenty minutes, and it truly was a breathtaking cruise on Highway 30 along the coast. There are many resort hotels located along this stretch of beach, so don’t imagine that you are in some remote and secluded area. However, it was a very lovely and well maintained area and it felt much more like I was on a tropical island than it did when I stayed on Waikiki a few years ago.

Lobby and Check-in:

The lobby has very high and grand ceilings and is open air into the atrium area. It immediately felt and sounded like you were on an island. I actually arrived about the same time that the flight crew from my United flight crew did, and I had to wait a little bit due to them working out their rooms and details. The man who helped me check-in apologized for the delay and was just so darn friendly it made it hard for me to be tired and ready for bed. He confirmed that I had been assigned to an Ocean Suite as per my Diamond Confirmed upgrade certificate I had used. Using an upgrade certificate on a one night stay is not the way to get the most value out of the upgrade, but I really wanted to see what the Ocean Suite was like and I didn’t have any more upcoming stays to use it on anyway. 20130103-145134.jpg




I think it was about 8 or 9PM when I arrived and I was told that my suite was not yet finished being cleaned. I know that things on Maui operate on slightly different times due to the common arrival/departure times of many flights, but I still found that a little odd that late in the evening. I was also told that it was too late in the evening to choose a food and beverage amenity as my Diamond amenity. This was also a little strange to me as I assumed that stuff came from the same source as the rest of the food in the hotel, and I can’t imagine the kitchen is closed for the night at a resort by 8 or 9PM. I was also in the mood for a little drink and a snack, so I was a tad grumpy I would have to spend money when I assumed I could just leverage my amenity to cover what I needed. Oh well, I selected the 1,000 points instead and moved along. Here is a picture of the options that are normally available.


I was told that my Diamond status allowed me to save $5 on the normally $25 resort fee (count me on the list of folks who HATES resort fees, but at least it is waived on award stays). The resort stay did cover my welcome necklaces though, and who doesn’t get into vacation mode when a lei is placed around their neck?!

20130103-145353.jpgThe Suite:

This hotel is made up of the Napili and Lahaina Towers and an atrium in the middle, so in total there are three separate banks of rooms. The two towers do require quite a bit of a trek to and from the lobby, so keep that in mind if you have any mobility issues. It didn’t bother me at all as I was by myself on this trip, but it was approaching a “Vegas” length walk as I was at the very end of the very last hall.

20130103-155715.jpgThe suite was a true two-room suite with a small living room and separate bedroom.  Attached to the bedroom was a vanity area, a restroom, and a decent sized closet.  There was a small balcony in both the living room and bedroom and the sound of the ocean was easy to hear at night with the doors open or shut.  It was fantastic to listen to while in bed at night.




The bed was low to the ground, and it was easy to crawl in and pass out all night in it after being up for close to 24 straight hours!


The next day I was able to easily see why the noise from the waves can be heard so clearly in the room…the ocean is literally right outside of my suite as shown from the balcony in the bedroom.  It was such a treat to have that view from the room.  Well worth the upgrade to that room in my case.

20130103-155943.jpgThe bathroom area was pretty standard and was nothing to get excited about – the highlight of this suite is clearly the view and sounds from outside.




Regency Club:

The Regency Club is located in the Atrium portion of the hotel and because of trying to somewhat adjust from Central time, I was very ready for some breakfast when it opened (which I think was at 6:30 on the morning I was there).  There was a little stand for coffee and pastries on the ground floor of the atrium that opened even earlier than the Regency Club, but being the cheapskate at heart that I am, I wanted my free bagel and coffee so I waited.

I actually got busy doing something else and didn’t come to the club until it had been open a little bit, but it was still relatively early and there were only about six other people in the club, so seating was not an issue.  There are three separate sitting rooms in the club, and from what I hear things can get pretty brisk in the club during peak travel times.  That was not an issue at all on my mid-December visit.

I found the food selections to be a step above the regular selections you get at most domestic Regency Clubs, and I quite enjoyed the different juices that were available.  They had a hot egg dish, many different breads and pastries, fresh fruits, yogurts, meats, cheeses, etc.

Certainly can’t complain about the view or weather while sitting outside and eating breakfast at the club!

In Part 2 of this post I will share details on the places I ate (including a yummy onsite restaurant at the Hyatt), nearby snorkeling at Black Rock, the spa, the pools (a real highlight here), and other nearby attractions.  Have you been to this this hotel?  What did you think?

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  1. Thanks for this review, we are thinking about a family vacation here next summer! If we use points to book our family of four (2 adults 2 kids) into a Club level room, do we all four get access to the Regency club? Thanks.

  2. Emman, thanks!
    Dan, it would be a very fun place to bring a family and yes bringing everyone in the room into the Club when you are booked in a Club room would be fine.

  3. We stayed here 4 nights and 3 nights in an Outrigger condo in the Wailea area on a recent week-long trip to Maui. Hyatt was great for views, pool, well-kept grounds, but the condo was much better suited for comfort with a very spacious living area + 4 person dining + full kitchen + patio with grill, etc etc.

  4. How much did you pay for hotel/car if you don’t mind me asking? I thought about this hotel, it was going to be $180 + resort fee about $20 and taxes.. About $220 or 22,000 hyatt points. Didn’t seem worth it to book with points either. I ended up going with a car and hotel combo on orbitz for 3 nights for $550. About $180 a night including a car. A better option for me, even though I wanted to use my Diamond status/suite upgrade.

  5. We spent a week in an identical suite (6th floor) in Oct (arrived in time for Sunami Warning). Used a 7 day UG cert from Hyatt CC offer. Be aware that the daily Luau takes place immediately adjacent to the units and after a few days the drums become less interesting.

  6. Nice review – you seem to have captured the flavor of the hotel even though you were there only one night. Looking forward to seeing/reading part 2.

  7. Ahmed, there are benefits of condos for sure. What a fun place to spend several days!
    romsdeals, hotel was about $175 for the night and car was about $35. I would not hesitate to book this hotel on points, but only if the rate was higher. At $220 I would pay the rate and save the points as I like to get at least 1.5 cents – and preferably closer to 2 cents for my Hyatt points. Sounds like you went for a good option!
    pssteve, very true – though I was as far as you could get from there so not sure how loud it would have been.
    Denise, thanks. Part 2 has the best parts. 😉

  8. Has anyone vacationed at the Hyatt Regency Maui in July? I know it’s high season but the rates I’m seeing for 2013 are much higher than what’s been mentioned in the comments here.

    The best I’m seeing for July is $295/night with the AAA rate. When you add occupancy and sales tax and the resort fee, we’re looking at $359/night. And, of course, there’s that $14/day parking charge.

    We’re booking four rooms so we’re looking for any ways to reduce the overall trip cost. Right now we’re leaning toward booking a Costco package. It seems to be the best deal out there for our dates… although we won’t get Hyatt points (except for maybe incidentals, like dining).

    • AndreaRH, that rate doesn’t sound that bad for peak season (relatively speaking of course). I know some have earned pts on Costco packages (but don’t count on it obviously) – if that is the better overall deal for you then that is a good way to go, too!

  9. Ocean-front rooms in the Atrium (middle) tower have, IMO, a better view than the suites in the side towers. But having a separated two-room suite is definitely nice. You did good burning an upgrade you wouldn’t have used otherwise, and it’s a good way to get a nice upgrade while booking a cheaper room. For those willing to pay up, I would recommend a non-suite ocean-front room. This just isn’t the best hotel as far as suites go.

  10. Actually, since it’s a confirmed suite upgrade, I wonder if Hyatt would be willing to confirm you into a non-suite oceanfront room instead of a suite. I still I think I might prefer that on a future visit.

  11. Leilani’s down at Whaler’s Village. Nice and cheap yet great food. Highly recommend the Cajun Fish Tacos and a slice of Hula Pie for dessert, you will not be dissappointed…….

  12. Scott, I imagine you could just upgrade to that room. I bet the view is great!
    Michelle, I ate exactly where gregorygrady describes for lunch and it was a low key and family friendly joint. It is about a 15 minute walk from the Hyatt.
    Gregorygrady, exactly what I did (minus the dessert).

  13. Looking forward to Part II. I will be there in two weeks.

    Q. Is it better to ask for a higher Ocean Suite floor? or lower?

    Q. If I would want to look for whales [tis the season]what tower and what side should I request?

  14. I booked this hotel for the Maui Marathon in September. The host hotel is the Westin, but this is close, and I do have a suite upgrade. Prices are not great, especially when you add tax and the resort (extortion) fee. I found a government rate of about $209 for 3 nights, and the fourth night, there seem to be no good rates, so I’m using points (alternatively, I might just stay somewhere cheaper near the airport the last night).

    Ive read both this and your second post. Both are helpful.
    Any extra pointers or tips would be most welcome.

    Do you think its necessary to rent a car? Is there a reasonablely priced way of getting to the hotel from the airport?

    • Kathy, there is no reasonable way to get from the airport – it really is far. I do think a car is needed, unfortunately.

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