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If February 2012 I wrote a pretty grumpy post about American Airline’s decision to no longer allow Award Wallet users to track their AAdvantage accounts using that service. Traveling families who are savvy in the world of miles and points probably have many accounts with many companies and reward programs. Multiply that by many family members and you have a logistical challenge in keeping up with the number of miles in accounts, expiration dates, etc. Award Wallet helps simplify that whole process by tracking it all for you, but that simplicity quickly gets destroyed when companies don’t allow you to have your account tracked by this service.
Thankfully, this week American once again allows you to track your AAdvantage miles using Award Wallet. A piece of their press release reads:
“We have worked closely with AwardWallet to design an offering that meets our security requirements, while offering our customers a one-stop shop for tracking all of their loyalty affiliations, including AAdvantage.”
The reason given when American stopped allowing Award Wallet to track users accounts was security concerns, though some accepted that explanation with a skeptic eye at best. Seth from Wandering Aramean confirms what many suspected, that Award Wallet is now ponying up some cash for accessing the data. That makes sense in some ways, but it could indeed be a slippery slope on keeping this service almost free for end users if Award Wallet has to start paying multiple loyalty programs.
Even still, when I logged into my account today I was happy to be prompted with a reminder to add my American account back to Award Wallet. I did just that and upgraded my account with Award Wallet for six months by giving them a donation that I deemed appropriate as a token of my appreciation for them getting this situation rectified with American Airlines.
I hope that with this announcement, that future arrangements will be made to get Delta and United back onto Award Wallet, but at least there is a workaround for those programs in the meantime.
Does your family use Award Wallet? Does this announcement make you more likely to put some increased focus on earning and using AA miles since you will see them in your Award Wallet account on a regular basis?