Andaz Maui at Wailea Delays Opening Again, But Offers Compensation

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Like many other Hyatt and Hawaii junkies, I have kept a pretty close eye on the progress of the construction and opening schedule of the Andaz Maui at Wailea.  Though Hack My Trip saw the progress first-hand a month or so ago.  It looks like it will (eventually) be a stellar place to redeem Hyatt points and free Hyatt nights in Maui.  The Hyatt Regency Maui was a nice hotel when I stayed there, but the Andaz seems like it will have a very different and more upscale vibe to it.  While I might go with my daughter to the Hyatt Regency Maui, I want to go with my husband to the Andaz Maui for our anniversary.

The adult pool at Andaz Maui that we may or may not get to visit

The adult pool at Andaz Maui that we may or may not get to visit

In fact, our 5th wedding anniversary is exactly the occasion for which we booked the soon-to-open Andaz Maui at Wailea.  We used 22k Hyatt points per night as opposed to the $400-$500 per night fee (though it has come down a little since we booked), and we have been looking forward to this upcoming trip for months.

This hotel has had a couple of target opening dates, and even started accepting reservations for stays starting July 29, 2013 and then they had to push that back to August 15th, and now that has been pushed to “September”.  The website is accepting reservations beginning September 1, but their recent announcement of another delayed opening used vague language to just say “September“.   I personally know people who have had reservations on dates that the hotel will now not be ready for.  There is no doubt that is not a disappointment since for most Hawaii is a “big trip”, but it is a risk we take when booking a hotel that is still under construction.

So, the bad news is that there have been several opening delays, two of which directly impacted people with reservations.  The second delay happened so close-in to the opening date that some were only given a week or so’s notice that the hotel wouldn’t be ready in time.  That is certainly a disappointment.

The good news is that the hotel has been pretty accommodating for those customers who are impacted.  Those impacted on points reservations seem to have been offered their points back and a free stay at the Hyatt Regency Maui or the Hotel Wailea, or they are offering a double points refund (44k points per night) for those who don’t wish to have accommodations provided at either of those hotels.  I’m not sure that compensation package is as set in stone as the number of people impacted grows, but I know that is what several were offered.

Truthfully, I think our own stay in early September is in at least a little bit of jeopardy, but I have had a back-up reservation at the Hyatt Regency Maui since some of the more recent delays started happening in early July.  I have until 7 days prior to cancel that booking, so hopefully I will know by then what is happening with the Andaz.  While it was not my original plan, there are certainly worse places to spend an anniversary than the Hyatt Regency in Maui.  The way I look at it, I’ll be happy if it works out for us to stay at the Andaz, and I’ll be happy if we end up scoring a basically free stay at the Hyatt Regency due to another delay.

I think you really need patience and a sense of humor to book a hotel before it even opens, so hopefully we will retain both of those qualities when thinking about our own stay.  Have you been impacted by the delayed opening of the Andaz Maui at Wailea?  Do you have an upcoming booking there like we do?

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  1. I’m looking to book the Andaz Costa Rica for an anniversary trip (hopefully April or May) whenever they start taking reservations. I sure hope I don’t end up in the same boat. 🙁

  2. Im there in november so im not worried yet but the compensation theyre offering is very nice imo!! 44k a night refund!! Wow

  3. Just so there is no confusion over the 44k points/night or “double points back” terminology I’ve seen thrown around, the standard compensation for people with both revenue and award reservations is either: (a) stay at the HR (or alternate property Hyatt picks out if the HR is full… and right now the HR seems to be the default property even though it’s not in Wailea) compliments of Hyatt or (b) you cancel your reservation (which means you get your points back if you used points) and are on your own, and Hyatt will give out 22k points per night you had reserved as compensation.

    While this may sound generous, option (a) is pretty much Hyatt’s standard walk policy (find you comparable compensation at their expense), and I think it’s appropriate in this case, especially since some people only had about 1 weeks’ notice.

  4. EDIT: Sorry, when referencing Hyatt’s walk policy above, I meant to write “find you comparable accommodations at their expense”!

  5. I’m a little worried about our stay there on sept 6. A free stay as compensation doesn’t sound too bad….just the uncertainty.

  6. I don’t ever stay at hotels in Hawai’i (except O’ahu) as I find that parking fees and eating at restaurants out-way any savings at free-after-points hotels. The condos on Maui are so inexpensive (and so much more comfortable with a full kitchen and extra space) that I think saving points for destinations without such cheap and comfortable options (like many cities in western Europe) makes sense.

    That being said, I realize a condo is not for everyone, as it is a very different vacation experience than a resort. And, I hope you get to experience Wailea – I like South Maui so much better than Ka’anapali, etc.! 🙂

  7. Am booked for Oct 30-Nov 3rd for our anniversary. I’m using Hyatt free night certificates for the whole stay which we got with the Hyatt credit card. Unless there is some major disaster or set-back I’m hoping to stay there as planned! I wonder what the compensation will be if you booked with free nights and they had to cancel your reservation…

    Thanks for the helpful posts!

  8. If they still pushing back dates I would jump to the Hilton property close by instead of the Hyatt in near Kaanapali. You dont want to be there when they are still working out all the kinks of the hotel imo.

  9. I have a reservation for Sept. 3, so I’m a bit nervous. I called to try and confirm and the rep told me they are on schedule to open on Sept. 1. Keeping fingers crossed!

    • Beth, I would not be surprised if 9/1 wasn’t met, but hopefully your 10/4 date will be just fine. On the plus side – it looks like it will be pretty!

  10. Oh well. We were just bailing out of reservations for the Grand Wailea since it sounds like they’re in the midst of/in need of a major renovation right now. Will try again in a few years maybe. Anyway, was looking at the Andaz, but given the risk they won’t open in time, and we’re there in late September, have booked elsewhere.

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