How Many Hyatt Points Will it Take to Stay at the All-Inclusive Ziva or Zilara Resorts?

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I mentioned briefly in a post a couple of days ago that the first Hyatt Zilara Resort in Cancun would open on November 15th.  However, the point redemption levels were not yet announced, so I have received many questions about how many points it will cost, in addition to some other details related to how Hyatt benefits will work at these new all-inclusive resorts.  I reached out to Hyatt and will share what I learned in a moment, but first want to cover a few details about the first two all-inclusives to come online.

Hyatt Ziva Los Cabos opening November 1, 2013:

This is a family-friendly resort that will have 619 spacious junior, one and two bedroom, swim up, premium ocean view and presidential suites.  It also has six à la carte restaurants and two gourmet buffet restaurants, a Camp Hyatt for kids 4+, a spa, a theatre, and five swimming pools (including an adults-only pool and a children’s water feature play area).

Hyatt All-Inclusive

The all-inclusive resort includes:

  • Luxurious accommodations featuring the latest amenities, many with ocean views
  • Fine dining options at à la carté and gourmet buffet restaurants as well as room service
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges and bars
  • Unique daily and nightly activities
  • Fitness Center, spectacular pools, relaxing shade shelters and a kid’s water feature play area
  • The Club Premium option for a more distinctive experience
  • Family friendly accommodations and activities
  • Basic Wi-Fi Internet Access
  • Dramatic destination with many adventure opportunities
  • Impeccable service
  • All resort taxes and gratuities

There will also be a Club Premium Plan that includes the following:

  • Private check in & check out in an exclusive Premium Level area
  • Personalized concierge services
  • Best suite views in our exclusive Premium Level area
  • Petit Fours and bottle of domestic sparkling wine
  • VIP in-suite refreshment center
  • In-suite amenities and pool towels
  • Exclusive Premium Level Lounge featuring imported premium drinks, appetizers and continental breakfast, table games, books, newspaper, Wi-Fi (available from 7:00 a.m. until 10:00 p.m.)
  • Premium brand liquors
  • Complimentary local calls and Wi-Fi
  • 20% off on Spa and Salon services
  • Pillow menu
  • Express laundry service with regular charge
  • Some restrictions may apply

Hyatt Zilara Cancun opening November 15, 2013:

This is an adults-only (16+) resort that is all-suites and all-inclusive.  It features a beach, scuba school, tennis, bicycles, a spa, and two pools.  One pool is a beachfront infinity activity pool with swim-up bar!

Hyatt Cancun

All Inclusive Plan Includes:

  • All-suite accommodations with breathtaking ocean views located on the widest beach in Cancún
  • Fine dining options at à la carté and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Unique daily and nightly activities
  • World-class facilities including a spa and wellness center, tennis courts, spectacular pools and relaxing shade shelters
  • Impeccable, innovative service including beach butlers, and romance concierge
  • Club Premium option for a more distinctive stay
  • Dramatic beach front destination
  • Adults-only resort (minimum age 16)
  • All resort taxes and gratuities

Club Premium Plan Option

Enjoy an even more exceptional and distinctive experience through the worldly, exclusive services, amenities and facilities offered in the Premium Plan Option, a higher standard of luxury.

Includes the standard all inclusive package amenities and services plus:

  • Extra-spacious suites with terrace or balcony
  • Personalized butler and concierge services
  • Luxury bath amenities
  • Special welcome gift and beverage
  • Premium alcoholic beverages and snacks
  • In-suite DVD library and a Bose sound system
  • Reserved, exclusive beach cabana
  • Unique suites with access to semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • One-hour complimentary rental car
  • Exclusive access to Chef’s Plate gourmet restaurant

How Many Points Will They Cost:

The big question is, how many Hyatt Gold Passport Points will it take to stay at these, or future all-inclusive Hyatt resorts.  Currently the Hyatt award chart tops out at Category 6 that runs 22,000 Hyatt points per night.  You can find hotel such as Grand Hyatt Kauai, Park Hyatt Beaver Creek, Park Hyatt Paris-Vendome, Park Hyatt Sydney, and Park Hyatt Tokyo at the Category 6 level.  Those hotels can sometimes run in the $500 – $800 per night range, so many believed that the all-inclusive resorts might fit in that category since the going rates so far seem to be in the $400+ per night range (depending on the number of persons in the room).  However, all-inclusives are a brand new feature for Hyatt, so there isn’t really history to rely on here.
The Hyatt website states that Hyatt Gold Passport reservations will not be available until the opening date for each hotel, and I have confirmed with Hyatt that award reservations will not be available until the resorts open.  That is a bit unfortunate for those who want to go during the early weeks on points, but it isn’t a huge deal in the grand scheme of things in my view.
I was told that the specifics surrounding the number of points that will be required per night won’t be available until early November (I’m assuming November 1 since that is when the Ziva Los Cabos opens).  However, I was able to learn that they “expect the all-inclusive locations to be separate from the current award chart.”
This means it is anyone’s guess as to how many points per night will be required, or what those redemptions will look like.  On the one hand I would much prefer this over the introduction of another tier on the current award chart, but on the other hand it does make me a little nervous in terms of how many points will be required.  It is a little hard to understand why 22k points would be enough for the Park Hyatt Paris-Vendome, but not for the Hyatt Zilara Cancun.  Of course, a separate award chart doesn’t have to mean a more expensive award chart.  I do have some trust in the Hyatt Gold Passport program, so I hope/expect it to be a fair amount of points per night, but don’t expect these new all-inclusive properties to go into an existing category on the current award chart.
Diamond Benefits:
Since the properties are already all-suite and all-inclusive to everyone, some of the main perks of Hyatt Diamond status like breakfast and suite upgrades may not apply here as they would at traditional Hyatt resorts.  I asked specifically if there would be any special services or amenities for Hyatt Diamond guests and was told that they “currently don’t have plans to offer additional elite benefits for these locations.”
So, we know when these two all-inclusive resorts are scheduled to open, we know the starting prices per night by playing with their website, we know they won’t fit into existing categories on the current award chart, that you can’t make award reservations until they open, and that there aren’t plans to offer additional perks to elites.  That still leaves the big question of how many Hyatt points will it take to stay at the all-inclusive Ziva or Zilara Resorts?
I’d love to hear your thoughts and guesses!

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  1. MP, I’m thinking 27-32K a night given newness, location, food and of course alcohol.
    The sheer nature of redeeming/paying and never opening your wallet(purse, in your case) again makes these new properties a premium redemption.
    Maybe they start a bit lower to build a following, but they end up at the far end of the point range.

  2. I had expected that they would at least upgrade Diamonds to the Club Premium plan, which would definitely interest me in redeeming points at these properties. However, without that guarantee there is no way I’d pay more than 15k points/night, and even then it’d be iffy when there are so many good all-inclusive options in Mexico.

  3. I am guessing this is the chance Hyatt was waiting to review its entire award chart. I mentioned before that 22k points for a night at amazing Park Hyatt is not sustainable so I guess a big devaluation is coming with the excuse they had to adjust their chart to accommodate this new category. Hope I am wrong.

  4. Geoff, it will be interesting to see!
    Lindsay, that would have been nice. Maybe they will do something like that in the future!
    Santastico, I didn’t get the feeling they are redoing their whole award chart right now. In fact, I got the opposite feeling that something separate would be added for these properties, but we will know for sure soon.

  5. Sounds like a nice place. My husband just got the Hyatt card about a week or two ago so maybe this will be a possibility :). Ofcourse, we both have lots of UR points to transfer if we need to top off the points when the time comes. I have never been to an all inclusive resort but have always wanted to go. Look forward to more information coming out. We are finally getting to a point in our life where we are able to use some of the points and miles that we have been earning. Life is fun! 🙂

  6. With the exception of the high end hotels like Paris Vendome, Hyatt point redemptions usually hover around 2 cents per point. Thus, I’m guessing that redemptions will be between 15K and 20K. Curious, if there will be a separate category redemption for the Premium level rooms.

  7. I have stayed at The Royal in Cancun (Hyatt Zilara Cancun starting 11/15) several times and it is a spectacular property. It is our go to all-inclusive resort as a couples trip. The swim up suites are especially cool Hope Hyatt will make it even better, either way really happy to be able to earn points on our every other year stay there.

  8. I assume that no awards will be bookable until the properties are open because of suggestions like Lucky’s that people make speculative award bookings for new properties in the hopes of gaining free points if the opening is delayed (eg, Andaz Maui). I have no idea who you spoke with ay Hyatt, but I am skeptical of the information provided. Not providing Diamonds with any extra benefits is totally inconsistent with Hyatt’s program. That alone makes me doubt the statement that there will be a separate award chart for these properties. I’m guessing that the Zilara will be a Category 6 property (22k/night) and that Diamonds will be granted complimentary access to the Club Premium Plan. Just my two cents…

    • Gene, I can assure it was someone who would have the most
      up to date info, though the answer was there aren’t currently plans to offer
      extra elite perks. Could change, but I 100% trust what
      I was given was accurate as of when I got it yesterday. We should
      know lots more in a week or so!

  9. Hehe mindreader –
    I called the Diamond desk about 30 minutes before you posted this. I was put on hold for 7 minutes. The rep came back with, “I’m sorry, but management has no information on these point levels yet.” I laughingly said, “Your management, or Hyatt management?” She said the information would be released soon, but there was no available information yet. So, we all wait until it’s posted on the website.

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