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Last night I attended an event put on by Hyatt Gold Passport at the Hyatt Mag Mile hotel in downtown Chicago. Hyatt put on a very nice event in the bar/restaurant area of the hotel with a pretty extensive open bar and lots of yummy treats such as fresh made sushi, chicken wings, flatbread, and more. I learned about this event via Milepoint, and in fact the invite list was limited to those who responded from the Milepoint community. I recommend keeping an eye out on Milepoint for more happenings like this in the future if you think you would like to join in on some miles and points fun in person.
I have reviewed the Hyatt Magnificent Mile hotel before here, so won’t do another review in this post. Instead I will share a few takeaways from the evening based on the information shared by Jeff Zidell (VP of Hyatt Gold Passport).
- As you likely know, points and cash bookings are currently only available for searching and booking over the phone. Obviously this makes it a little
annoyingtime consuming for those looking to quickly skim availability. Jeff gave the update that while they had hoped to get the points and cash booking functionality online this year, due to a change with the vendor they use for their site, it will likely be 2015 when the points and cash availability is online. While I’m bummed the change won’t happen sooner, it was clear that the goal is to get points and cash bookings online as soon as they can, and that is good news.
- Diamond Suite Upgrades can also only be booked over the phone, but currently there aren’t any firm plans to move that functionality online.
- In response a question about the Hyatt Diamond Challenge, it was shared that there are no planned changes to the challenge. That is good news for anyone who wants to fast track to top tier Hyatt Diamond status!
- Toothpaste is back! There was a small cheer when it was shared that Hyatt hotels have been instructed to bring back toothpaste to the rooms by April 1st. If you frequent Hyatts you know that until a few months ago or so you could pretty much always count on a travel size toothpaste waiting for you in the room, but then that disappeared at some point in 2013. We’ve pretty much gone through our supply at home, so I’m thrilled that this will be returning. It’s a small thing, but much appreciated.
Hyatt Gold Passport always seems to really want to hear feedback from their loyal customers, and this was a great informal forum both to share feedback, and hear some updates straight from those in the know.