How to Book Hyatt All Inclusive Properties on Points

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Hyatt has four all inclusive properties that you can currently make reservations at using cash or Hyatt Gold Passport points – the Hyatt Zilara Cancun (adults), the Hyatt Ziva Los Cabos (families), the Hyatt Zilara Rose Hall Jamaica (adults), and the Hyatt Ziva Rose Hall Jamaica (families).  The two Jamaica properties don’t open until November 2014, but the Los Cabos and Cancun properties have been open for a little while now.  All four are accepting reservations.

Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall

While making reservations using dollars is as easy as logging onto the Hyatt site, punching in the number of folks in your party, and whipping out a credit card, using points isn’t quite as simple.

While I really think I remember seeing points availability online at some point for some of the all-inclusive properties, it doesn’t currently seem to be there (maybe it never was).  However, the lack of availability online doesn’t mean you can’t book rooms using points, it simply means you can’t do it online.

Hyatt All-Inclusive

To book on points you need to turn to Twitter and direct message the trusty @HyattConcierge or pick up the phone and call Hyatt at 1-800-228-3360 to use points.  My understanding is that these rooms can’t be booked online as the points price varies depending on the occupancy level of the rooms.  The Cancun and Jamaica properties are all 25,000 points per night for double occupancy while the Los Cabos property is 20,000 points per night for double occupancy.  Additional persons (including children 3 and older) increase the points price 12,500 points per night at the Jamaica and Cancun properties and 10,000 additional points per night per person at the Los Cabos property.  Quick math will show you that the per room price for four people in one room is the same as getting two rooms….

Hyatt All-Inclusive

I am not thrilled that a four year old costs the same additional number of points per night as an adult, but it is what it is.  I have been told you can use the two free nights that come with the Hyatt Visa for up to four people in one room.  I also recommend that you check the cash price before just assuming points are the better deal as some nights have relatively low cash rates, but be sure you are checking the rate for the appropriate number of people as the rate will go up with every additional person in the room.

We just made a reservation at a Hyatt all inclusive for next year and while the points price feels a little high, we are having to remind ourselves that this is an all-inclusive price so our food, activities, and more are included.  While I have stayed at an all-inclusive using cash, having everything included in one points price will be new to me.  The nights we booked on points returned over a 2 cents per point value, so I was fine with that return in order to keep cash in my pocket.

I’m not really a stereotypical all-inclusive drink slamming and buffet stuffing junkie, but I am willing to try out a Hyatt all-inclusive and see if I enjoy those resorts as much as we always enjoy Hyatt’s traditional resorts.  Being able to relax and order room service or try out an activity without worrying about the cost will be interesting – especially since the whole thing was paid for with points!  Remember you can transfer in Chase Ultimate Reward points to Hyatt 1:1 if your Hyatt points balance isn’t high enough by itself.

Stay tuned for our report on a Hyatt all-inclusive early next year, and in the meantime you can book your own nights at Hyatt all-inclusives on points – just not on

Have you booked at a Hyatt all-inclusive yet?  If so, I’d love to hear about your experience!


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  1. I am in the process of booking four free nights with the Chase card at the Hyatt Ziva for 2 adults and 2 children but I am having difficulty finding flights from Miami.

  2. Choi, my understanding is no cash + points at the all inclusives.
    Shawn, that is my understanding as well.
    Maury, I would look to using Avios to fly on AA operated flights in that situation.

  3. @choi: It’s been my experience that you need to call Hyatt Gold Passport line to book ANY cash and points room. YMMV.

  4. Geoff, yes you have to call or DM on Twitter to book any cash + points rooms, but I have been told that the all-inclusives don’t offer cash + points at all. It was certainly my experience when I asked about c+p availability for my dates that it wasn’t there – which is what I expected.

  5. What advantages does Diamond status offer at Hyatt all inclusive resorts? (sorry for the repeat post… I forgot to check that I wanted to be notified of follow up comments)

  6. We stayed at the Hyatt Ziva Los Cabo in May for 4 night. Its an amazing resort… except for the Ocean.. it was kind of rough, and always had the black Flag up which means ocean is not safe. Service was amazing.. rooms are very big, Also its an hour drive from the famous ARC.

  7. Wow.. the Availability at Ziva Rose hall on Points seems to be zero to none 🙂 I’ve tried bunch of different weeks/weekends and nothing… I guess a new hotel is going to be popular for a while.

  8. Just booked a 3 night stay at Hyatt Zilara Rose Hall for March ’15 yesterday. Still plenty of availability she said on adults-only side, but not at Ziva, which is fine for us. Was told they do not accept points + cash awards, which is disappointing because I was hoping to use a confirmed suite upgrade and don’t want to pay full cash price. The agent was very helpful in booking 1st night using my points and second and third nights using husband’s free stay awards from Hyatt Visa, but keeping it all under same confirmation number so we wouldn’t have to worry about switching rooms or re-checking in. As more of stereotypical drinks slammer and buffet crusher, I’m looking forward to it 🙂

    • Points High, sounds like a match made in points heaven! ;). If my pants would still fit after all-u-can-eating I’d be all over it. 🙂

  9. I just booked the Zilara for March also. I cashed in some Ultimate Reward points and got a return of about 2.2 cents each.

    • iwantmoremiles, they have an Andaz that just opened but no open all-inclusive. Can’t remember off-hand if there was one to come there or not, but I know there are more all-inclusives to come online in the next couple years.

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