Two Hurricanes Headed to Hawaii: Airline Change Waivers

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In a very rare occurrence, there are not one but two hurricanes, aka cyclones, heading to the Hawaiian Islands.  It’s August so most of us are used to hurricanes playing a role in United States beach vacations, but it is pretty uncommon for Hawaii to experience hurricanes – especially two of them back-to-back!  We actually have plans for a final summer vacation in Hawaii in the very near future, so we have been keeping a pretty close eye on these developments.  Based on when and where we are going I think our trip will okay, but not everyone will be as lucky.  You can read some current about watches and warnings on The Weather Channel.

Hawaii Hurricane


Here are the current airline official change and waiver policies for Hawaii courtesy of Hurricane Iselle.  Each airline is handling it slightly differently offering things such as free changes and/or credits toward future flights.  If the situation worsens and/or as Hurricane Julio gets closer we may see a new round of waivers announced.

Some flights to Hawaii for today do seem to still be operated as scheduled while others have been cancelled.  For example, the 10AM United Houston – Honolulu flight is still showing on schedule while the 5:11PM United flight from LAX – Hilo has been cancelled due to “severe weather conditions in the network”.

Cancelled Flight Iselle


Original Travel Dates: August 7, 2014 – August 8, 2014

When rescheduled travel commences by August 12, 2014, change fees and fare differences will be waived.  For all other dates and ticket uses, the change fee will be waived, but a difference in fare may apply.

  • Hilo, HI (ITO)
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue-Kauai, HI (LIH)
  • Maui, HI (OGG)



Original Travel Dates: August 7, 2014 – August 8, 2014

  • Hawaii

When rescheduled travel occurs beyond August 11, 2014, the change fee will be waived. However, a difference in fare may apply.  If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance.


American Airlines and US Airways

Original Travel Dates: August 7, 2014 – August 8, 2014

  • Hilo, HI (ITO)
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue / Kauai, HI (LIH)
  • Maui Kahului, HI (OGG)

On the following dates: August 7 – 8, 2014
And your ticket was issued no later than: August 4, 2014
You may travel: August 5 – 12, 2014
Original inventory required? No
Stopovers Allowed? No

The ticket reissue charge will be waived for one ticket change.


Alaska Airlines

Original Travel Dates: August 7, 2014 – August 8, 2014


Change fees and difference in fare waived if new travel is booked in same cabin to the original destination city and completed on or before August 19, 2014. Tickets must be exchanged or refunded by August 12, 2014.

  • Passengers with tickets scheduled for travel on the affected dates may request a full refund with no fee.
  • Unaccompanied Minors will not be accepted on flights to Hawaii.
  • Pets shipped via Alaska Air Cargo will not be accepted on flights to Hawaii.
  • Pets traveling with their passenger will be accepted.
  • Hotel/Food/Ground Transportation amenities will not be provided by Alaska Airlines.


Allegiant no travel advisory found


Air Canada:

Original Travel Dates: August 7, 2014

  • Oahu/Honolulu, Hawaii (HNL)

Air Canada has revised its ticketing policy for customers booked on affected flights to facilitate changes to bookings. Those customers wishing to make alternate travel arrangements can do so without penalty, space permitting, using our online rebooking tool: check your alternate travel options currently available; re-book yourself and check in before arriving at the airport.


Hawaiian Airlines:

Original Travel Dates: August 7, 2014 – August 8, 2014

Effective immediately, customers who are ticketed for travel on Hawaiian Airlines on August 7 and 8, 2014 will be permitted to change their reservations without charge to flights through August 12, 2014. Change must be made prior to the departure of the originally scheduled flight and ticketed on or before August 12, 2014.

We will waive reservation change fees and differences in fares for customers who need to change their travel plans because of Hurricane Iselle and Hurricane Julio. Customers holding tickets for travel on Hawaiian Airlines flights on August 7 or August 8, 2014 will be permitted to change their reservation without charge provided that:

  • Ticket was issued on/before August 4, 2014
  • Affected flight(s) is/are scheduled for travel on August 7-8, 2014
  • Change must be made prior to departure time of originally scheduled flight and ticketed on/before August 12, 2014
  • Change may be made to new flights that begin on/before August 12, 2014

All change fees and applicable difference in fares will be waived provided that changes are made in the same class of service


Have these storms impacted your Hawaiian travel plans?

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  1. We are supposed to fly from Phoenix to Honolulu on Saturday. So we fall out of the window for options. My biggest concern is that the plane for this flight goes back and forth from HNL each day. It is supposed to LEAVE Honolulu on 1pm Friday and arrive at 10pm Friday night in Phoenix. Then it departs at 8am.

    I keep wondering if it is going arrive in Phoenix? To make matters worse we are flying to Phx from San Antonio on Friday night so we will already be in Phoenix before we know if the plane arrived!

    I have a feeling we will get to HNL sometime this weekend. Now my biggest worry is Julio! We have an interisland scheduled on Tuesday to Maui!

    I am happy we didn’t spend any money on these flights…all points. We are also visiting family on Oahu and if we get delayed it cuts down on time together. But I just want to get there safe and sound!!

    • Kelly, bummer! I am sure if the situation worsens for flights in/out HNL that they will update the waivers in the next 24 hours. Fingers crossed you make it without too many issues. Always an adventure, huh?

      • My biggest hope is that everyone on the islands are safe and sound! Hard to worry too much about vacation plans when people are in danger! We have learned to “hang loose” with air travel, no matter where we go to!

  2. Thanks for the information. For what it’s worth, we just bumped our flight from Sunday to Monday hoping to miss hurricane #2 (though we’ll have to keep watching), and American did not charge us the change fees that technically should have been due. (And the Grand Hyatt Kauai is being extremely flexible about last minute cancellations, changes, etc.) So that makes it a little easier!
    Now, just hoping that everyone stays safe!

    • Lynn, good to know. Not at all surprised about hotels being flexible – they are sure to understand this is a situation beyond your control. Also glad the airlines were being extra flexible with you. I’m with you on hoping everyone stays safe – have a great trip!

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