Quick Tip to Book SPG Rooms on Points

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We recently utilized a quick and easy tip for using points that is second nature to me, but I realize may not be common knowledge if you don’t live and breathe points.

When you go to book a Starwood property on SPG points, there are usually many more options for room types to reserve than will be displayed on SPG.com.  The website will show the standard rooms that are available for points, but it will not show the premium rooms and suites you can book on points.  If there are no standard rooms available, the option to book online at all will not be there.  However, there may still be rooms on points available….

The deluxe and premium rooms will cost additional points, but sometimes this additional amount required starts at 1,000 – 2,000 points per night above the standard room points price.  If the website shows the hotel does not have standard rooms available, then those additional 1,000 – 2,000 points may be the difference of getting a room and not getting a room for the night.  You can usually tell if this will be possible if the hotel is still selling various room types on dollars (sometimes labeled deluxe or premium rooms), but just isn’t offering any on points.

To contact SPG and check for the additional room types and rates you can sometimes use their online chat feature (that I prefer), but it has not been functional for me for the last several times that I tried.  The other option is to contact SPG by phone.  You can call them at 1-800-937-8461.or complete an online form to have them call you at the time you choose.

I wish those booking options were available online, but sometimes it is worth the 5 minutes of extra work to be able to get the room you are after!  Now you are equipped with a potential solution the next time you want to book a SPG room when the hotel does not display any standard rooms, or if you just happen to want a larger room or suite on points!

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  1. For example at the Westin Lagunamar Cancun a 1 bedroom villa (double the size of a standard room) is only 1500 points more per night.

  2. I learned this recently. I wanted to book a hotel in Florence. It was ridiculously expensive so I checked cash and points. Success the was availability. But we are going with our daughter so I HAD to list her as being in the room. Going from 2 to 3 meant no cash and points. I called the Plat line and they told me there is a bigger room available on c+p for just a few K over the normal rate. I was so happy. But then I thought about all those hotels I missed out on 🙁 (

  3. I called the SPG hotline to try and book a room in Albuquerque during the Balloon festival this October. Standard rooms were not available, so I called to see if there were delxue rooms (They were selling for cash). The agent couldn’t see any reward rooms, so I think there is still a chance they black out awards at the premium level.

  4. I’ve also had luck calling the hotels directly. Book a standard room on points and call the hotel to get a cash rate for a confirmed upgrade. I’ve gotten suite upgrades as cheap as $60/night this way. Kind of a back door C&P booking for premium rooms.

  5. I had experience recently when trying to book 2 rooms at the Westin Mt. Tremblant. I needed 2 rooms, at least one with 2 beds, for my family of 5. The website showed availability only for king rooms. I called, and the agent was able to book me in a one-bedroom suite with 2 queen beds, a sofa bed in the living room and a kitchen for the same number of points as 2 standard rooms. This did not show up online. Even better, this hotel just dropped in category and I was able to call and get a TON of the points refunded!

  6. The cash upgrade is sometimes a great deal! We booked points at the Disney Swan (a great use of points at Disney!) and paid $200 to upgrade the room to a 1 bedroom suite. The suite portion had a pullout couch and room for a crib and was way better for giving my two kiddos visual separatin than an ordinary hotel room. (We actually added a second points room as my MIL joined us for a 2 bedroom suite.)

  7. Best part is that 5th night free is still part of the deal. I am upgrading 2 categories up at Gritti Palace, where 11k points is getting me 1000 Euros in upgraded value. Amazeballs!

  8. While this is a good tip for people to try, it often does not work. It depends not only on the floor plan of the property you want to stay at but the policy of that property to release rooms beyond the usually lousy standard room. For example, SPG Gold, tried to get a one night stay at the Sheraton Waikiki. The website and agent both had the same info. No upgraded rooms available on points. Not even a partial ocean instead of “city” view. Now as it turned out, our room wasn’t ready when we arrived at 1PM from the mainland. The room still wasn’t ready at 3 (their check in time). After 45 minutes of waiting we were given an ocean view room which was only a standard floor plan room but had a great ocean view. It took a bit of waiting but the property did the right thing for a Gold elite.

    • Joe, I don’t know off-hand, but a quick call to SPG should be able to answer it for you. Wish they displayed it online! 😉

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