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One of the new Hyatt Hotels I was most excited about for 2015 was the Grand Hyatt Baha Mar in the Bahamas. In fact, when it was first available for award reservations is was a Category 4 at just 15,000 points per night! It is now increased to a Category 5 hotel at 20,000 points per night even though it has not yet opened, but many were still looking forward to the June 1st opening even at that rate.
As has happened with some other properties, the original March opening date was pushed back to June 1st. Then back in April it was announced that the opening was pushed until mid-June. Then in early May it was announced that the opening wouldn’t be until at least August. There are now rumblings that August may also be a pipe dream and that the larger Baha Mar complex may not even be finished this year.
Hopefully if you are impacted you have already been contacted by Hyatt, but the good news is that the compensation they are offering seems very reasonable to me. Via this Flyertalk thread the standard compensation offer seems to be something along the lines of:
- Rebook at a later date with 20,000 points per night as compensation and airline change fees reimbursed up to $300 per person
- Stay at Atlantis on your own money and receive 20,000 points per night as compensation
- Cancel with 20,000 points per night as compensation and airline cancellation fees and/or original ticket reimbursed up to $300 per person.
- Previous cash or award reservations are being honored on some future reservations.
The Honeymoon Guy was also impacted by this situation and outlines his experience and compensation story here.
Hotel construction seems to be a very hard business to accurately manage or predict, and no doubt that is especially true in places like the Caribbean where things are known for not always going exactly according to a schedule. It is always risky to book a new hotel or resort before it is open and fully operational, but it is good to know that Hyatt is taking care of impacted travelers in this situation. For those interested, the first date that new reservations are being accepted for is currently October 1st.
If you are impacted by the delayed opening and want to visit a different Hyatt in the Caribbean, consider the Hyatt Regency Aruba that we enjoyed earlier this year, or even the all-inclusive Hyatt resort in Jamaica. If you have your heart set on the Bahamas then here was our experience playing at Atlantis while staying on points at the neighboring Comfort Suites. There’s no doubt the ocean there was beautiful!
Did you have a Grand Hyatt Baha Mar reservation impacted by the delayed opening? If so, what compensation option did you select for your family?