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In trying to tie up some loose ends on our 2017 travel plans, I logged into my Choice Privileges account today, and to my surprise I only had 2,000 points left. I’ll admit Choice points are not the points I keep track of the closest, but that small amount did not seem right.
At first I thought I had messed up with their expiration rules that used to expire points at the end of the calendar year based on when they were earned, but I knew those rules had changed and that should’t explain the missing points since I had activity last year when we used some Choice points in Scotland. I then dug a bit deeper in the account activity and saw that at the end of 2016 my points had been redeemed in three transactions for three $100 digital Amazon gift cards at 32,000 points each.
Yeah, that was absolutely not me.
I immediately called Choice Privileges at 1-888-770-6800 and they asked some account verification question and told me that my email address given didn’t match up to what they had on file.
Well, of course it didn’t because whoever stole the points also changed my email address so I didn’t get notification of the transactions or the Amazon codes. I can assure you my email address is not firstname.lastname@example.org. Lovely.
The call with Choice took about 40 minutes, but in the end I was told that unfortunately this isn’t uncommon. They were very courteous and immediately put the stolen Choice Hotel points back into my account.
I am thankful that Choice made the reinstatement process pretty painless, but I feel bad for them and everyone else that stolen Choice Hotel points are apparently not uncommon. As always, a good reminder to keep track of your accounts and do as much as you can to keep your passwords as secure as you can.
Have you ever had some of your miles or points stolen and what did you have to do to get them back?