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I am a very, very big fan of the all-inclusive Hyatt properties. I’m not a typical all-you-can-eat-and-drink girl just for the heck of it, so my expectations going into an all-inclusive situation were tempered. However, the Hyatt Ziva Cancun was everything my family wanted from a beach vacation and more. It has almost been a year since our stay and I seriously can’t wait to find an excuse to get back there.
The one downside to a family stay at a Hyatt Ziva all-inclusive is that the nightly charges are per person, and even children up the total. That’s fair to some degree since not only do kids eat and drink, but activities such as the kid’s club are included (once they are a certain age), but if you are using points the base award rate of 20,000 – 25,000 points for double occupancy can be doubled in the blink of an eye if you have two children.
There’s no question that having the award rate double if you have two kids along for the ride is painful. However, the good news is that at least very young children up the age of three do not cost extra on paid or award rates at the Hyatt Ziva all-inclusive resorts. You can’t book award stays for the Hyatt all-inclusive properties yourself and you must contact Hyatt to get those bookings done.
The bad news is that Hyatt’s system for booking these award stays is programed in a way that doesn’t make it obvious that children two and under are free and I have had numerous people ask me why they are being told that even infants cost extra on award stays at the Hyatt Ziva resorts. I’ve reached out to Hyatt more than once to help folks make these bookings without being charged extra for their little ones ages two and under, so I know with 100% certainty that even on award stays children 0-2 should not up the price at the Hyatt Ziva resorts.
If you try to make an award booking with a child 0-2 at a Hyatt Ziva resort and are told that they will up the award price then politely ask for further assistance from a supervisor, or perhaps try calling back a little later and getting another associate. For those curious, my understanding of why this is problematic is that with the way the system is set up, children two and under can’t be included in the official reservation line without the award price increasing. As a work around, they are supposed to just be noted in the comments sections so the hotel can be aware of the actual number of people in the party, but the system won’t try to charge for the infant or toddler.
I know Hyatt is trying to make sure that all of their folks who make these bookings are reminded of this process, but I just wanted you to be sure you know the rules so you aren’t accidentally over-charged for your Hyatt Ziva award stays. If all else fails, shoot me a message and I can try to connect you to the right folks at Hyatt to sort it out.
While we are on the topic of the Hyatt all-inclusive resorts, here are some posts on my two visits a Ziva and Zilara Hyatt all-inclusive resort!
Hyatt Ziva Cancun
Hyatt Zilara Rose Hall Jamaica
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.