15,000 Free Hyatt Points for Taking a Hyatt Residence Club Maui Tour

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We just spent most of our spring break on the beautiful island of Maui, which hopefully explains my spotty posting here both while we were gone, and also since we have returned home and are recovering from the time change. Back to normal next week, I promise! 


Earning 15,000 Free Hyatt Points from a Hyatt Residence Club Maui Tour

While we were in Hawaii spending some of our Hyatt points at both the Hyatt Regency Maui and the Andaz Maui at Wailea (more on both soon), we also actually earned some relatively easy points. We earned points not just on the things we charged to the rooms, but we earned 15,000 bonus Hyatt points for going on a Hyatt Residence Club tour at the Hyatt Ka’anapali Beach Resort, which is located just feet from the Hyatt Regency Maui.


We didn’t go to Maui on any special targeted Residence Club offer (though I totally would if I were lucky enough to be offered one), but instead we just encountered one of the dozen or so friendly folks located throughout the Hyatt Regency Maui who were offering spa credits, two luau tickets, evening cruise for two, rounds of golf, or Hyatt points in exchange for taking a 90 minute tour of the neighboring Hyatt Ka’anapali Beach Resort Residence Club property. I believe the normal offer is 10,000 Hyatt points, but they were doing a 50% bonus on all their “freebies” during our stay, so it was 15,000 points.

Twitter Poll.jpg

I actually posted a Twitter poll as to whether we should take the tour or not, as we truly couldn’t decide. I’ve done a similar SPG tour a few years back in Colorado, and while it is worth the points in the end, it isn’t always pleasant during the “sell” portion of the tour. In my experience it isn’t uncommon for 90 minutes to turn into two hours or more at these sort of things. Our trips are never as long as I wish they were, so losing a couple hours comes at a real cost, even if there are free points involved.

In the end we decided to suck it up and do the tour since 15,000 Hyatt points is enough for a free night somewhere like the Andaz Peninsula Papagayo in Costa Rica. Trading 90 minutes or so of one day on vacation for another whole “free” day somewhere else seemed fair enough.

The tour is based out of a very nice office in the Hyatt Regency Maui where there are some small pastries, bottled water, coffee, and sodas available while you wait. There were 5-10 other families starting their tours at the same time that we were. The office was brisk, but not overcrowded or uncomfortable.

The first 15 minutes are spent chatting in the office with your sales rep as they get to know your vacation preferences and patterns. They also present some very basic information about the residence club and how the whole thing works. Ours asked that we promise to keep an open mind, so we did.


Next, you head to the hallway outside of the office to see the model of the property and chat about some of the other Hyatt Residence Club properties as pictured in the hallway. As a residence club owner you have a set number of points each year and you can use them to stay at your home property on the week that you own, but you can also trade them in for time at another Residence Club property, or another week at your home property, so you aren’t just locked into when and where you own. You can also trade your annual Residence Club points in for old fashioned Hyatt points as we know them, though that ratio didn’t sound great.

Since we are a family of four and the majority of the units in the Hyatt Ka’anapali Beach Resort Residence Club are two-bedroom units, that is where we started our tour of the property. There were a few other families on the tour that came and went as we were in the model unit. I would guess the average stay in the unit is 5-10 minutes.


I have to say, the two-bedroom suite was beautiful. We were staying in a suite in the Hyatt Regency Maui, but the space we had was blown out of the water by this two-bedroom unit, and was even blown out of the water by the one-bedroom unit.

Second bedroom

Second bedroom


Master bedroom

Master bedroom

Having two nice beds in two separate bedrooms + a pull-out sofa and two full bathrooms looked so enticing. The fully stocked kitchen would also start looking appealing after spending $60 – $100 on one too many meals out.


There is a time in life to go-go-go and not spend any time in your hotel room, and then there is the time in life we are in when you really are resting with little kids in the hotel room for a good portion of the day. Being able to do that with ample space and in comfort while overlooking the ocean sounded pretty darn amazing.


Tub in master bedroom


Living room


Patio off of the living room

We learned that a full cleaning is included mid-week during your stay, but that otherwise daily housekeeping is only available if you pay an additional charge. They can arrange for a chef from Japengo or similar to come in and make you dinner at night in your suite. They can also have the kitchen stocked with the items of your choice from the grocery store when you arrive so you can get right down to relaxing instead of grocery shopping.

View of the Hyatt Maui Residence Club pool complex from the patio

View of the Hyatt Maui Residence Club pool complex from the patio

After our time in the two-bedroom suite we headed up to a three-bedroom suite for a few minutes just to take a peek. It is absolutely huge, and could easily manage a couple of families with each couple taking a bedroom and with the kids piling into the bedroom with two queen beds + the living room.

We had already swam in the pool by this point in our stay, so we did an obligatory walk-through of that area, but didn’t stay there too long. As we already knew and appreciated, it was pointed out that the pools at the Residence Club are heated and that you can also make use of the pools, water slides, and amenities at the Hyatt Regency Maui while staying at the Residence Club.


With about 30 minutes to go, we returned to the sales office to go over numbers and learn more about how Hyatt Residence Club points work. If you have an annual two-bedroom unit in Maui you have 2,200 Residence Club points to use each year, which can get you any other two-bedroom unit in the Hyatt Residence Club system, and you can likely get even more bedrooms or more time at a different property. An example of a 1:1 trade would be a peak season ski weekend in Beaver Creek or Aspen, but at most other times/destinations your points would go further elsewhere than in Maui as it is the top of the top in the Hyatt Residence Club system. You could also use those points for a larger three-bedroom unit for five nights, or a smaller one-bedroom for ten nights in Maui.

Not surprisingly, all of this convenience, comfort, and luxury does not come cheap. We were told to select a unit type and week of the year that would work and then a price range was given with the understanding the exact price depending on what units were still available for those week(s).


For the sake of making a choice, we selected a two-bedroom unit in the middle floors of the hotel on Week 23, which is the last week of “spring” pricing, and falls the second full week of June. The sheet estimated it would be $66,900 for a two-bedroom that week, however when the inventory specialist came in we were told there was only one middle floor unit left for that week, and it happened to be priced at a bit over $70,000. There weren’t any lower floor units for that week still available. We were told that to lock in our week we would need to put 10% down, pay a few hundred in closing costs, and that we would be given 150,000 Hyatt points as a “thank you” for our purchase that day only.

You have a few months with no interest where you can pay off the full price or refinance, and then the interest rate was something like 13.9% with a 15 year term. Ouch. The annual maintenance fees for a two bedroom were $2,300 annually. The 150,000 bonus points were awarded after 8 payments, or if you paid off the full amount before then.

When we decided to pass on the offer, we were asked some reasons why we weren’t interested, and then presented with an offer for a one-bedroom unit every other year for around $40,000 with 125,000 Hyatt points as a bonus. It has a lower annual maintenance fee that is only due the years you have a week to use. We also passed on that offer, and were then thanked for our time and taken to the front desk to finalize the details for getting the agreed upon 15,000 Hyatt points for taking the tour.

While of course our nice agent seemed to be a bit disappointed when we didn’t make a purchase, there wasn’t a hard sell or a massive number of times you had to say no. There was one second offer presented for a different unit when we declined the initial offer and then that was it. There was no dropping of the price each time you said no, or multiple different people you were then referred to where you have to keep saying no. Two no’s to two different sized units and we were done.

The entire process was very close to the promised 90 minutes, and I’ll admit it did make me wish I could stay in a beautiful two-bedroom unit at a Hyatt property for a week every year….just not for that price.

While I am far from a fractional ownership specialist, if you are genuinely interested in the Hyatt Residence Club ownership program, I recommend you look at the resell market as I see one-bedroom units at this property listed from $16,000 every other year, and two bedroom annual units from around $30,000 – $40,000. Those are list prices, so perhaps they can be had for less than that, but either way those prices are less than what we were quoted directly from the Hyatt Residence Club.

It’s also worth a mention that you can use 30,000 Hyatt points or a Category 1-7 free night to stay in a one-bedroom unit at this property on some dates, though award availability is far from guaranteed. Of course you can also spend cold hard cash, though paid rates are often close to $800 – $1,000 night for a one-bedroom if you rent directly from Hyatt.

Hyatt Residence Club Maui.jpg

If you are a Hyatt Residence Club owner or have taken a similar tour for points I’d love to hear your thoughts and experiences!

Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. […] 15,000 Free Hyatt Points for Taking a Hyatt Residence Club Maui Tour by Mommy Points. I’d really love if a site specialized in nothing but these offers (maybe something similar to Status Matcher). I know one blog was trying to do this, but doesn’t look very active. When it comes to time shares, if you’re actually interested buying your points on the second hand market is the way to go. […]


  1. We stayed there for 5 nights last November on an offer we received early last year. It was originally $1495 in a 2BR that included 10k points + free lattes/coffee everyday. It also included a $75 resort credit. We called and they let us switch to a 1BR for $995+tax. The place is extremely nice. The rooms are top notch with really nice finishes. They are big too which is great. We own the Disney timeshare (DVC) and think these rooms are a step above those. I highly recommend taking Hyatt up on this offer if you get it.

    While I think they are very nice, I just don’t think the price is worth it. The $50k to $100k they go for is just a lot of money. I was not impressed with the beach area there….what little there was. Also, I didn’t really like that the Hyatt Regency next door could use the Hyatt residence facilities. I don’t want to sound pretentious….but I kinda thought it made it feel a little less exclusive. (full disclosure we ended our Maui trip w/ 3 nights at the Regency and used the Residence pools everyday). The Residence pool area was maybe 75% filled at the most during my stay so it wasn’t an issue. But if I dropped $70k and couldn’t find a lounge chair because people staying free on points next door were hogging chairs, as an owner I’d be pi$$ed. My guess is that benefit will be discontinued once the place sells out…and Regency guests stop being potential timeshare buyers.

    • Residence club owners can always get a lounge chair. Hotel guests at the Hyatt Regency can use the lounge chairs at the Residence Club pool, but they can just grab any lounge chair. The Residence Club marks the lounge chairs with different color pool towels. The lounge chairs marked for the owners are off limits to the Hyatt Regency guests.

  2. I get offers about two to three times a year – I’ll have to do it one day. Last one was $1500 for 6 days/5 nights.

  3. What did you tell them your reasons for saying “no” were? I’d tell them that thanks to credit card bonuses and manufactured spending, I can go ANYWHERE (not just a Hyatt) in the world for far less than maintenance fees alone…and see how they try to compare (which they can’t).

    • I did say traveling on points was a hard price to beat and they said that was a risky thing to bank on for the future as it requires relying on the banks to keep wanting to fund my trips with points. Securing “ownership” locks in the ability to travel for myself and my daughters without relying on points and the ability to earn them as we know today. They were actually relatively points knowledgable and they all seemed to travel quite a bit themselves.

      • They have a point that this gravy train might not last forever…but then once it runs out, if I wanted to own a timeshare, I’d simply purchase from one of the THOUSANDS of desperate people to exit theirs on the secondary market.

    • “NO! We can’t keep track of when you “pizza” and when you “French fries” and when the hot-shot ass-hole skier takes your girl if you are supposed to race him the first time or train first and beat him on the really difficult mountain so you can save the dorky but hot girl’s youth center… skiing sucks!”

  4. I went there with my family of 4 for Thanksgiving. We stayed in a 2bdrm. After taxes it was $1700, which despite being an incredible offer was the max we would have been able to afford. It was truly a once in a lifetime experience. It was perfect. We had free valet parking and access to all the amenities at the Hyatt Regency, which was nice because there are some great pools there for a 3 and 5 year old! I’m so grateful that we had the opportunity to go. Looking at your pictures to me right back there. IT’s been raining here in Seattle ever since we came back….sure miss that warm sun. Thank you!

  5. We were able to secure 7 nights on points in the 1 Bedroom Mountain View for this coming May. I felt extremely lucky to find availability! We were told by the concierge (via email) that there will be no ability to upgrade to Ocean View with cash, attending a presentation, etc., which is a bummer. I have seen the 2 Bedroom, Ocean View show up for a Points redemption when searching different dates, however. Best strategy in if you want to stay there on points would be to call Hyatt and just ask for any and all availability for the year and plan it out many months in advance.

  6. I get those offers regularly. I did it once with Hilton. Let me tell you that I’m very nice until you irritate me. It is very bad for business to have sales people turn away future customers for their sale. Ours was during the financial collapse in Cali. The sales guy thought I personally should make it up to him and buy. Yeah, you’re getting 45 grand out of me I don’t want to give!?!

  7. @Adam: I’ve never come across 2 bedroom award availability. Do you recall the number of points needed per night? Was it a last minute date or way in advance?

    • It was 30k, just like the 1 BR we’re in. It was for sometime in June of this year and I was searching around November, or so.

  8. Timeshares aren’t for everyone and the concept/price immediately turns off most people since they consider them to be an investment, which they are not. They may be an investment in a “vacation lifestyle”, but can be more easily compared to buying a car, i.e., an upfront cost and re-occuring yearly costs to maintain it, at the least the way I see it.

    While it’s true timeshares can be found on the resale market for a fraction of the cost of buying through the developer, more often than not the quality of those timeshares don’t compare to the HRC program and some others. And in most cases Hyatt would have the first right of refusal in those transactions.

    I’ve been on the tour and also stayed there and am impressed by the quality of the resort. Hard to compare it to a suite next door at the regency, like you mentioned in your post and the timeshare units are ideal for families.

    • Ideal for lazy rich families. Anybody willing to put in a modicum of legwork can find a better, more flexible deal for their family outside of a timeshare. But then again, some people are able to afford it and simply don’t want the bother of putting in the legwork. I, personally, am not one of those people.

  9. We happened to take the tour while staying next door at the Regency on points. Ended up buying a unit only to read the finer details in the contract after we got home from our remaining week of vacation. During the contract signing, the “helpful” salesperson/ realtor, summarized and interpreted the paragraphs we were initialing next to. It was a long contract and we were worn out from the long presentation but because the rep was amicable, we mistook it for genuine kindness, someone who seemed sincere and not the type to scam us. Some of the terms that we understood more fully upon return home were “for perpetuity” meaning your children inherit the maintenance fees of the timeshare for perpetuity. Should they not wish to inherit it, they would have to also forfeit any other inheritance that comes from us. Also, you are basically marrying the property for the rest of your life. This also means as the new owner, you are responsible for it’s upkeep “for perpetuity” even as the building ages and or is damaged due to weather etc and even through new ownership changes as well. Under new ownership, your contract can change as well. Currently, if you cannot use your week of ownership, you can exchange your points for interval points to use at various condos outside of the Hyatt Residence footprint. These properties are nothing in comparison to the Hyatt Residence Inn units being sold. And although the other Hyatt Residence Inns are also beautiful, keep in mind that there are currently only around 12 in the world. Try looking for another unit to switch to when you are unable to get to Hawaii during your week. Exactly. When we bought the unit, we were told it would be as simple as a phone call to switch out our week if we couldn’t come during that time. (During the schoolyear). We weren’t going to purchase for that exact reason, but were advised that we could simply call to switch weeks. Of course that wasn’t true as well because there was no real Hyatt Residence Inn availability at Kaanapali since it’s new and very few owners give up or exchange their weeks.
    Another thing we learned was that the “price” of the unit is mostly irrelevant to Hyatt. What they really want is for someone to be paying those maintenance fees for perpetuity. This allows them to own the building without worrying about the upkeep since the new timeshare owner has just taken that off of their hands “in perpetuity”.

  10. Also, in case you’re wondering, after much initial stress, we were able to get out of the contract despite missing the rescission date (time wherein you can cancel the contract without penalty) thanks to a great consumer advocate attorney and a couple thousand dollars chalked up to a hard lesson learned. What I learned… NEVER, EVER sign a contract while under the time constraints and the euphoria of a vacation. Also, not all timeshares are Disney vacation club (DVC) timeshares which we happen to own and love. DVC time shares have a finite date of ownership unlike Hyatt’s “Deed” ownership in perpetuity.

    • Great that you posted this. I started out thinking that timeshares are a lousy deal. After all, that $70K, times 52 weeks, means they are selling that unit for over $3.5 Million. Then I read your comment, and found out it’s many times worse than I had originally thought. Hopefully this will save some folks from making the same mistake.

      • Yes-hopefully it does save even one person from making the same mistake. It’s amazing how low you can let your guard down while on vacation as I usually have a healthy dose of East-coast skepticsm:) Apparently many “facts” during the presentation were not the same as the fine print of the actual contract. Of course afterwards, all you have is the contract terms to go on despite all the “mis-information” you were given during the presentation. Some examples: the property is an investment. False-time share owners will never recoup the initial price, let alone make a profit because there is no structured resale market. The secondary market is glutted with owners desperate to rid themselves of increasing fees from timeshares they can no longer make use of or sell. It’s one thing to pay stable fees but in the case of time shares and ours in particular, the contract, in very tiny print said these annual fees can go up by 20% a year. Also, take into account that they can charge “Assessment fees” should the building be damaged by storms, floods or if another owner does not pay their share of the fees. Of course that detail was not mentioned during the discussion and was neither pointed out. I did ask about the annual fees: They gave a specific number so we took that into account but we were not made aware of the fee increases that were buried in the contract. I posted this since to make others aware of specifics. I too had heard timeshares were not a good deal but apparently fell for the promise of something that in reality wasn’t what they were portraying. I think that’s why they do these presentations while people are on vacation: they know that you would keep coming back if you could and they make it sound so easy failing to mention all the “strings” attached. It literally felt like we made a deal with the devil when we found that our children would be bound to the contract’s terms and yearly increasing fees. I’m so glad we are more the wiser and I hope this prevents someone else from falling for this same scam. From now on, I’m sticking with vacations using points and miles – No strings attached. Thank you @MommyPoints for sharing your amazing knowledge of points and miles. It’s enabled our family to travel well and I’ve had nothing but positive experiences with points and miles. After this ordeal, I don’t think I’d want to vacation any other way!

  11. Thanks for highlighting this opportunity summer. I just did one at the Hyatt vacation club in Sedona, AZ. I just called up a few days before arrival and asked what kind of deals they had and they offered me a promo rate of $129/night with waived resort fees, etc when normal rate was about $275 and also either 10,000 Hyatt points or a $100 gift card voucher.

    Important note, everyone is limited to one bonus/time share promo per person per 12 months with Hyatt across all 17 or however many properties. So, use it wisely. I told them all about how I earn hundreds of thousands of points for cheap and the sales guy emailed me afterwards asking for points advice and tips. They rushed me out in under 1 hour when it is normally 90 minutes.

  12. Took the family of 6 to a 2 bed unit on their $1K promo June 2015. Singularly, it was the best vacation money I ever spent. The place was astounding. 8 year old, 14 year old, 3 53 year olds, and one 83 year old.

    I’ve traveled on biz for years and have never stayed in anything so inviting and luxurious.

    The others were blown away. I told my kids not to ever expect anything like it again.

    They put us on the top floor in the middle unit, the best in the whole place. The sales pitch was low key.

    Got 15K points and a $75 spa credit.

    If you get a chance, DO IT!

  13. I did a timeshare presentation with IHG for 3 free nights and $100 certificate. While the actual presentation wasn’t bad, and there wasn’t tons of pressure, the whole thing made it feel like less of a vacation. I’d personally rather spend the extra money/points and have a relaxing trip. Of course if you can’t afford the vacation otherwise, doing one of these things could be a way to travel for cheap.

  14. Hubby and I spent 4 nights at the Westin Cancun last month for $299. It was great. They also gave us 5000 SPGs. We didn’t have to do the time share tour to get the deal, but if we did, we got another 10,000 SPGs. Of course we did the tour with no intention of buying. There was a little pressure and lots of different options to say “No” to. C’est la vie

    Both on the phone when I called to book and when the concierge emailed, we were told NO UPGRADES. But we were upgraded when we checked in to the Club building with a balcony overlooking the lagoon side, a lounge that served breakfast and happy hour. Our Club room status included breakfast in the main restaurant too, which had a really nice buffet.

    I hope Hyatt give me a promotional rate to try a timeshare!

  15. If you need a reason to say no, you can always mention that dozens of units are already available for resale at half the developer price. And that will continue to be the case. Timeshares do not appreciate. Two bedroom oceanfront high season weeks can be had right now for $35 to $40k. They will invent reasons why developer purchases are better but it’s a load of crap.

  16. This is a very interesting post. Buying at the new Hyatt Ka’aanapali is very expensive. Much better options are to trade into if it is available. If you are interested in learning more about the Hyatt Residence Club, check out my website – http://www.thetimeshareguru.com.

    Timeshares are not for everybody but can make a lot of sense especially traveling with kids!

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