Cancel and Refund a British Airways Award Ticket From Just $5.60

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I spent a few nights this week in Dallas at the CardCon and FinCon conferences both as an attendee and a panelist. I originally had booked flights from Houston to Dallas and back to head to the conferences, but when it came down to it, it had been a busy week for our family and I really didn’t want to go to the airport super early in the morning and deal with all of the steps involved with flying. Instead, I preferred to just hop in the car and go on my own schedule and at my own pace. Luckily, my American Airlines operated flight home had been booked with British Airways Avios points, so it was pretty easy to get those points back with a very little penalty.


Exploring downtown Dallas

Cancel and Refund a British Airways Award From Just $5.60

With British Airways Avios there is technically a $55 cancel/redeposit fee for each ticket booked with Avios, which is still much more generous than the $150 redeposit fee that American Airlines would want if I booked the same award flight with American miles instead of British Airways Avios. However, in practice, the British Airways process is often more generous than the $55 cancellation and redeposit fee.

As long as you cancel more than 24 hours before departure, you can potentially cancel your flights booked using British Airways Avios for just the cost of the taxes you paid. In my case, I had paid $5.60 in taxes + 7,500 British Airways Avios to fly from Dallas to Houston on American Airlines. When I canceled the award flight a couple of days before departure my points were refunded within a couple of hours and my only monetary loss was the $5.60 in taxes paid, which is pretty great for a last minute change of plans.

If this had been an award with higher taxes and fees, such as an international journey, I would have lost the first $55 in taxes/fees paid and then likely been reimbursed the remainder + the points used as long as I canceled at least 24 hours before the flight.

Now that you know a bit more about how the fees work when you cancel an award booked with British Airways Avios, here are the steps you can take to cancel your award ticket.

How to Cancel a British Airways Award Ticket

1. Log into your British Airways online account, go to the flight you wish to change, and select “Manage Booking”.

2. Next, look for the hyperlink for “Cancellation options for this booking” as highlighted below.

3. Once you are in the cancellation options for your flight you can verify the information and request a refund.

4. You will then see verification that you have made a request to cancel and refund your flights. It does not spell out for you exactly what you will get back during the process, which is unfortunate, so you just have to trust that it will all work out as long as you are at least 24 hours out.

By the time I logged back into my British Airways Avios account a couple of hours later the 7,500 Avios had been refunded. I do not anticipate getting the $5.60 in taxes I paid at the time of booking refunded, which is a small price to pay for last-minute flexibility.

I love the British Airways program for booking domestic hops on partners like American Airlines in part for their distance-based award chart, in part for their periodic transfer bonuses from the Amex Membership Reward program and points earned with cards like The Amex EveryDay® Credit Card, and also because their cancellation and redeposit policies are much more palatable than those from airlines like American, Delta, and United.

Family schedules can be very unpredictable, so booking with an award program that doesn’t drop the hammer on you when you have to cancel or change your flight plans is a very wise decision. Do you ever use British Airways Avios in part because of their award cancellation policies and fees?


Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. Thanks for the tip! I had heard of this before but always assumed one had to call in to get the refund this way.

    Be warned, however- it appears that has been unable to book AA awards for several days now (it will show availability, but when you click through to book you’ll get an error message); not sure if BA is even aware of it or if there is a fix in the works.

      • BA can still book AA awards via phone but you have to argue with them to waive the phone ticketing fee. One FTer reporting the agent actually wanted them to send screenshots of the error message. I suppose on can always HUCA. I was booking an award yesterday but didn’t have time to deal with all that so I just used my AA miles for the redemption.

  2. This same thing just happened to us last weekend. Had to cancel five BA award tickets, and rebook just 2 of them for a flight the next day. There was availability the next day on AA (miracle of miracles!), so only lost out on the taxes. I was so relieved.

  3. Hardest part for me is finding American airlines saver award availability to book with avios. Cool feature in theory – this cancellation process – but just too difficult to find any decent awards.

  4. We recently did this for my Mother’s AA flight that we wanted to rebook. It took a couple of phone calls to finally get the points back but not a big deal. We love BA as well since they don’t charge a close in booking fee and AA seems to release a bunch of award seats 7 days out. We have booked several last minute flights thus way.

  5. HI I get all of the above and occasionally cancel BA award tickets. On Friday Feb 23 I canceled a JFK-LHR flight booked on AA through my BA exec/Avios account. A screen appeared telling me the refund would be calculated in due course, or words to that affect. The amount of the refund of taxes/Avios was not confirmed immediately online, as usually happens, which I though was a bit odd but put it down to the fact that BA had to liaise with AA to get the amounts. I received no confirmation email and no further information, and most importantly no refund of either Avios or money. When I called BA just not, they told me that the flight was never cancel but I know it was). They will refund taxes but not my 20K Avios. I said there must have been a computer glitch (as there often is), but they will not accept that or agree to investigate.
    I have been an exec member since 1988 and a gold exec member for 11 years – I am not trying to con BA. Any ideas about my next step, please?

  6. It took only a couple of hours? I canceled a flight today(mistake) and haven’t seen any points back in 4-5 hours…… I called and they said 24-72…… I’m hoping it doesn’t take that long!

  7. I see you can’t cancel within 24 hours. But what if I am scheduled on one of these and the inbound flight arrives late? Will they put me on the next flight?

    • They will work with you to get where you are supposed to be in the event of delayed flights on the same ticket.

        • Then you are somewhat rolling the dice a bit. The gate agent may work with you, but there won’t be any guarantees if you miss your flight for reasons that are not the airline’s fault.

  8. PJ, I canceled one recently. The policy was to refund all points and all but something like $40 per ticket of the fees. But since there had been a slight change in the times on my flights I was credited 100%.

    • Hi PJ, I also received my points back but they kept $40 per ticket for 2 tickets. How do I get $80 back? A medical issue is preventing me from traveling and I have doctor’s note stating it’s not safe for me to fly.

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