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I’ve spilled lots of words professing my love of the Citi Price Rewind website and its easy-to-use price protection benefits, but I don’t always use my Citi cards for every single purchase, and it just so happened that some clothes I bought about 80 days ago on my AAdvantage Aviator Red World Elite Mastercard just went on sale…because, of course, that’s what clothes usually do after a while.
While I like the automated features of the Citi Price Rewind website, their price protection benefits only last 60 days, so in this case, I was glad the charges went on my Aviator Red Mastercard that offers 120 days of price protection, which is the longest price protection window I’m aware of on any of my cards.
I’d never used this particular Price Protection perk before, but it wasn’t too bad making the first part of the claim submission, so here’s what to expect in case you need to use it in the future.
How to Use AAdvantage Aviator Red World Elite Mastercard Price Protection
First things first, the biggest immediate negative about the AAdvantage Aviator Red MasterCard Price Protection feature is that you can only make four submissions in a 12 month period worth up to a $250 credit per claim. In contrast, I’ve made four claims in the last few weeks with Citi Price Rewind where there is no maximum on the number of claims you can submit, though there is a dollar amount cap of $500 per item and $2,500 per year.
You can submit your Aviator MasterCard price protection claims online, which I love, but be aware that it is a multi-step process. First, you fill out an online form with your card information, contact details, and purchase details on the MyCardBenefits.com website. This will open up the claim and generate a claim number. You do not submit any documents in this first part of the claim process.
After the claim is opened online you will receive an email and then need to upload copies of your itemized store receipt, credit card statement with the purchase reflected, a copy of the ad with the lower price, and a copy of the return/price match policy for the retailer being utilized.
That is more documentation that I typically have to provide with the Citi Price Rewind feature, though most of it is pretty easy to obtain for online purchases made at major retailers. I tried to upload the requested documents moments after opening the claim, but was seemingly unsuccessful in getting any of them to load. It looked like they would load, but then when you try to view your uploaded documents, nothing is there. The email says the claim is available online 24 hours after submission, so I will try that part of the process again tomorrow once 24 hours have passed.
I’ve never used this benefit before, so I am hoping that it works like the Citi Price Rewind where a screenshot of the item for sale at the lower price suffices as documentation of the sale, but I’ll find out for sure soon.
If you have used the price protection benefit on the AAdvantage Aviator Red World Elite Mastercard, I’d love to hear how it went for you and I promise to update once I complete the process and hopefully get a little money back along the way. Assuming the process works well, this could be a great card to selectively use for purchases when you want 120 days of price protection coverage, up to the annual maximums.
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.