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The roughly two-year-old American Express Plenti points program is having plenty of difficulties. They recently lost AT&T as a partner and are losing lots of additional partners including Nationwide, Direct Energy, Enterprise, National, Alamo, Hulu, and the Local Dining program effective on December 31, 2017. I’ve also now heard that the ability to transfer Amex Membership Reward points to Plenti will be ending in early 2018 as well. I can’t imagine that was a popular Membership Rewards redemption option, but losing a partnership within the Amex family can’t be a good sign. Combine these partnership loses with the reality that Plenti points will begin to expire on December 31, 2017, and I was happy to go ahead and use up the few thousand Plenti points I had picked up along the way, largely via my monthly AT&T payments.
However, when I tried to use my Plenti for a purchase at Macys.com, I encountered lots of trouble. The points would display during check-out as the accounts were linked, but no matter what I tried, the ability to click “Use Plenti Points” remained greyed out and unclickable. Trying to work with Macy’s online support did nothing to rectify this problem and I didn’t want to make the purchase over the phone or in the store as it was going to earn me a healthy number of miles via an online airline shopping portal.
After trying everything I could think of, I had just about given up on using the points at Macy’s and planned to instead use them at Exxon, though that process also receives mixed reviews based on the gas station being utilized. However, thanks to one of the comments left on my initial post about having trouble using Plenti points, I got the idea to just remove Plenti points from the order completely and try re-linking the account from scratch.
Low and behold, just like how turning the TV off and back on sometimes fixes all technical woes, unlinking and relinking the Plenti and Macy’s accounts did the trick.
Being able to use up my Plenti points and save $27.20 in the process was great once I figured out the trick of removing and re-linking my Plenti account to Macy’s during the check-out process. Of course, it is nuts that this is required, but for a program that is having so many obstacles and setbacks, I suppose it shouldn’t be too surprising that there are some strange glitches along the way. If you are having trouble using your Plenti points at Macy’s, hopefully, this tip of removing and re-linking your Plenti account during online check-out will help.
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.