Pay Less? Nope, Paid More.

Please note this site has financial relationships with American Express and this post may contain affiliate links. Read my Advertiser Disclosure policy here to learn more about my partners.

This is a guest post from my dad, Grandpa Points. He and my mom are in their mid-60’s, are (mostly) retired, DSCN4512and are ticking off “bucket list” destinations quicker than they ever thought possible thanks to miles, points, and travel deals. They have an intense love of this country, of its National Parks and treasures, and have no problem with a clean budget hotel room and an economy airline seat on a budget airline as long as it gets them where they want to be. Today he shares how their budget car rental didn’t quite work out as intended. 

 

Our travels almost always involve a car rental. We are movers, seers, doers, explorers and nomads when we go places. We have had mostly good luck in this area of the travel world. We usually are BUDGET conscious customers when we are in the reservation and selection process as we think a DOLLAR saved is a dollar earned, so we often opt for the rental source where we will PAYLESS. We have learned through experience that the most THRIFTY quote often comes with some hoops and hurdles that have to be dealt with and negotiated.

 

So, when we are at the rental desk, we are on guard, tuned in and wary. We know what to expect, what to reject and what to suspect. We figure that our knowledge, experience and awareness will get us through the ENTERPRISE successfully and at the rate quoted and in the type of car anticipated and reserved. Having this confidence and perceived ADVANTAGE allows us to seek out the lowest price offers. And, so it was with our recent rental in Las Vegas for our quick journey to the ghost town of Bodie, California.


We had reserved online a full size car from Payless at a base rate of $13.50 a day. We felt very confident this rental would go smoothly due to its proximity to the negative investigative report that appeared on the NATIONAL television show, Nightline, only about a week before our trip. Surely, we thought, everyone would be on their best behavior with their best public relations foot forward.

We were optimistic and excited as we entered the relatively quiet and empty McCarran Car Rental Facility just before 6:00 P.M. last Monday. We moved through this unhurried setting toward the Payless area with a printed copy of our reservation in hand. As the Payless rental area came into view, we were shocked to see a long line of customers winding their way through a crowd controlled partitioned queue.

We got into the fray to wait our turn. There were only two rental agents working the counter and the line did not move for 5, 10, 15 or 20 minutes. My young wife decided to go eavesdrop on the conversation at the the counter. A few minutes after she left the line moved a little as one customer got served and one customer left the line in search of other rental options. Finally, the party my wife was listening in on finished their ordeal and my wife inquired as to their 30 minutes of counter time. The party of four said that they had been in line for almost two hours and that it would have been longer if several people in front of them hadn’t given up and baled. They said that Payless had a special running with base rates between $8.00 and $11.00 which would explain the large crowd.

They also offered that they had heard that there was no one there to clean the cars which was causing further delay. They also said that the agent kept trying to add extra options and charges that they didn’t want. We assumed the low price may have been an attempt by Payless to create goodwill to offset the recent bad media. We concur that it was a good idea, but its implementation and execution may have had the opposite result.

At that point, I estimated that it could take us two hours to get to the rental desk so I had my wife hold our place in line as I went to check on prices and availability at Dollar. Let me explain that we still had an almost four hour drive ahead of us that night, we still needed to pick up some items in Vegas for the trip, and we needed to eat dinner. It was looking like we might not get to our lodging for the night till about 2:00 A.M. which would have been 4:00 A.M. on our Texas body clock. We decided the time saved by changing the rental source would be a good investment even if the price was more. We decided that it would be worth $50.00, but maybe not $100.00.

I took the 100 foot stroll to the Dollar counter and immediately got waved to the desk.

I asked for the lowest mid-size base rate available and the quote that was offered was one that we could live with. I told the agent that I did not want any insurance or other options and none were subsequently presented or suggested. In 5 minutes we were on our way.

It did cost us about the $50.00 extra to abandon our original Payless reservation but, at that time and in that set of circumstances, it was the thing to do. Sometimes the best deal cannot be judged by price alone.

I would imagine that we will continue checking in on Payless in the future in the hopes of securing some really low priced rentals. We will likely continue to use Payless till it is not E.Z. or til it just HERTZ too much. Being good Texans, we will, however, remember the ALAMO, be wily like a FOX and keep our eyes open and our antennae up the next time we are taking AVISit or going on a trip somewhere and we are in the market for renting a car.

In all instances, we suggest, Caveat Conductor, Renter Beware.

Safe travels!

Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.

Comments

  1. Nicely handled, GP. Flexibility & an ability to react quickly have served you well in your other travels in your SIXT+ years am sure! Enjoy the ride…

    • Thanks so much. I can assure you that we are enjoying the journeys that we have been blessed with the opportunity to pursue. The big 70 is heading toward us like a runaway fright train, ( yipes, did I just type fright, I think I like it ) so we don’t have time to be slow learners or thumb twiddlers. Thanks again for your kind words.

  2. Gramps, y’all need to check costcotravel they have low rates and major providers. I don’t truck with Payless and their ilk because their entire business model is predicated on charging you for fees, the base rate is a loss leader.

    • We certainly agree about Payless’s M.O.. We are usually able to work around and avoid the fees to take advantage of the lower rates. Obviously, sometimes it doesn’t work out. We do not shop at Costco so we don’t think about their services. But, maybe we will in the future. Thanks for the heads up.

  3. Kudos for working in so many puns, such fun. You seem the type who would rather be a witty kitty than a fat cat. With your eagle eye for value, I’m guessing you weren’t born with a SILVERcar spoon in your mouth.

    • Analysis, clever and astute, in your words I find truth. Our upbringing was more Green Acres than Park Avenue and a lying penny was never passed on the street. Thanks for your enjoyable words. Hope to hear more from you in the future.

    • Thank you for your generous comments. There was no cancellation fee. The $50 referred to was just the extra amount we had to pay at Dollar over the quoted reservation fee at Payless. Sorry for the confusion. Safe travels to you!

  4. It’s always a pleasure to read your guest posts Grandpa Points. Now I look forward to hearing about the trip and if you made it to Mammoth.

  5. Hopefully he got a lifetime Seniors Pass to National Parks and National Forests. I got mine last mine last month. They are free and get you and the people in your “group’ into tons of great places…also for FREE!

    • We have been proud owners of the Senior Pass for 5 or 6 years. It may be the best $10.00 we have ever invested. I cannot even guess how much we have saved in these past few years. It makes us feel special and eager to get to the Park entrances. We do understand the lifetime pass will go up in price to $80.00 soon so we hope all those 62 and up can grab one before the price increase is implemented. Thanks for the info and for adding to the discussion.

  6. The puns! Loved it. I am so impressed with how many you were able to fit in this short article. Can I request that all future GP posts are to be filled with puns?

    Thanks for the great read.

    • Thank you for your kind words. We hope you find any future submissions to be helpful or enjoyable even if they pursue a different approach. We do try to find humor and fun in our words and glad you do as well. Thanks again for taking the time to post this pleasant comment.

  7. I always enjoy your upbeat tales.
    It is such a relief that you were able to keep your SPIRITs up when being DELTA long slow line to pick up your rental car. Luckily your GREYHOUND quick mind UNITED you with another provider so you could continue to leave more Grandpa and GrAMTRAKs across the great AMERICAN SOUTHWEST.

    Sorry GP,
    I couldn’t resist

        • Thank you the pleasant and generous words. My contributions to this site come on an inconsistent basis because I am not a qualified expert in the miles and points game. I can only write of my experiences and do so only when the subject may have some interest and relevancy. Mommypoints is both knowledgeable and prolific and my posts are mostly “fillers” to give her an infrequent day off.

    • Julie, as they say at Chick-Fil-A, “it is my pleasure”. I enjoy the opportunity to write and it is always rewarding when the written thoughts find a receptive reader. Thanks for the compliments. They are appreciated.

  8. Always enjoy your posts, GP Points! It is easy to see where Summer got her high energy and positive, upbeat spirit. Keep them coming, please.

  9. Always good to hear from you Kelly P.. You are a loyal follower of Mommypoints and we appreciate your readership. Thanks again for the kindness in your comments. We try to always believe that a half full glass of water has a lot of water in it. Thanks again.

Leave a Reply

Your email address will not be published. Required fields are marked *